bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation of the BP Chargemaster was smooth and well conducted - but those starting the journey need to know that if you live in an older hourse you may need your main fusebot or even main fuse brought reasonably up to date first and that has costs. In our case BP Chargemaster sent back helpful and patient responses while we tried to get sense out of the customer support division of our car's manufacturer about expected charge rates, and the individual who looked after us at BP-C gains several brownie points for that!”

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Posted 4 years ago

“Good service. Helpful on the phone and the fitting was arranged quickly.”

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Posted 4 years ago

“Installation was efficiently carried out by your electrician who was helpful and explained clearly how the charger worked and how to operate it. Up to now it’s working well.”

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Posted 4 years ago

“Efficient, quick, good communication and totally trouble free!”

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Posted 4 years ago

“Very professional neat job, engineer positioned charger in best possible position suggested by himself - perfectly located, discrete but convenient. Very tidy install and explanation of how the charger works. Couldn't have gone better.”

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Posted 4 years ago

“Excellent help and guidance, talked me the whole way through the process.”

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Posted 4 years ago

“Easy and efficient to use.”

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Posted 4 years ago

“The whole installation process was managed is an extremely efficient way. Pre-fitting communication was friendly - email and live chat instructions easily followed. The installation of the Chargemaster was excellent. Helpful advice about location of the unit and all work carried out to a very high standard. Thank you. PS - our new Renault Zoe hasn't been delivered so we have not used the device yet. However, we are confident that the device will work when required.”

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Posted 4 years ago

“Professional installation very tidy , faster charging for our new electric vehicle, couldn’t be happier.”

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Posted 4 years ago

“We came into contact with a number of staff members in different roles, and noticed that they worked very well as a team. The operation was streamlined from beginning to end. On installation day, the electrician arrived precisely at the arranged time. He worked both very fast and very carefully. After putting the cable through the internal and external wall and sealing the holes, and before fitting the charger, he fetched us so that we could take photos of the holes to send to the landlord, who had asked for the holes to be sealed to prevent ingress of ants from outside, etc. Over the course of the next six days, we received an Electrical Installation Certificate and Building Regulations Certificate, one after the other, by email. We were able to send these on to the landlord, who had asked to receive them. The charger was fitted at our desired location, and at a suitable height on the wall so that we can plug in the EV's charging cable without stooping. From beginning to end, everything was just as we had hoped. Many thanks for the charger.”

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Posted 4 years ago

“Excellent quick service”

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Posted 4 years ago

“Really helpful arranging date of installation and helpful engineer who fitted charge point.”

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Posted 4 years ago

“Great fitting and ok to deal with did chase paper work already sent”

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Posted 4 years ago

“The chargemaster team gave great support throughout the application process and then the actual installation was speedy and straightforward.”

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Posted 4 years ago

“seems to work fine, installation was well done, with care for my opinions.”

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Posted 4 years ago

“1st class installation carried out by a knowledgeable and friendly engineer.”

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Posted 4 years ago

“Covid-19 put a big delay in this as I applied in mid March. That said once I provided the proper image the installation was quick and easy and Alan the technician was great.”

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Posted 4 years ago

“Staff was helpful and despite the COVID-19 lockdown they managed to keep me up to date and make a booking as soon as the restrictions lifted. The visiting engineer was professional and friendly, explained the process, and left everything tidy.”

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Posted 4 years ago

“The Chargemaster unit & fitter were absolutely first class. However the process of ordering the unit was the worst service I have ever experienced. Orders were lost, male staff who promised to sort it & ring back, dissapeared off the face of the earth. Eventually a lady sorted it out for me. Your ordering office was a complete shambles. I was so frustrated by your service that I complained to BMW who had offered me a free charging unit what a shambles you were.”

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Posted 4 years ago

“I needed a non-standard fit and Chargemaster were very accommodating in respect of a complicated installation.”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews