“Just had a bad and depressing interaction with cheapflightshub for 4 groups with a total of 15passengers meant to travel to South Africa in August. They promise to have a BOOK NOW and PAY LATER scheme which can be helpful if u buying more than 2tickets. Their Agent Chris managed to sweet talk us differently as group members and convinced us that if we pay a deposit for each passenger he will hold our bookings until the month of August and issue us with tickets if the full amount was paid. You pay early you get your ticket early. The problem began 2weeks after almost all 15passengers had paid their deposits and other monies on top. He sent an email requesting the full amount of tickets to be settled in a space of two weeks. Remember he promised a flexible payment plan until August!!! He started throwing claims that the Airline was demanding the full amount and if that money was not paid in full we would lose our tickets (Airfrance). Everyone was left confused and the whole point of the payment plan was to spread the costs and make it easy to get tickets. Now the fraud or the misleading information shifts to failure to pay in full in two weeks you will lose your deposit money. If you multiple by 15 passengers paying a deposit of almost 80pounds and extras that’s easy money stolen by the agent. We shall be taking this issue with relevant authorities. As it is we are even doubting if they paid anything to the airlines. If it wasn’t for a referral from a family friend definitely we wouldn’t have approached cheapflightshub uk. A quick google search for their premises in Birmingham it’s shocking to say the least. Poor communication when you need answers. NEVER use them stay away if you value your money.”
“This Travel Agent Rang me after filling in my travel plans online in their online Travel Porter to deposit £200 as an initial payment to reserve my flight which I did on the 18/10/19 via bank transfer and full payment of £1789 on the 19/10/19 via bank transfer to Kavin Rayaan of Cheapflightshub.co.uk to buy me a ticket to cover 4 passengers to Africa for July 2020. After collecting my money, he issued me 2 different booking code ticket that was never paid for made known to me by the Airline after contacting them to verify the Reservation.
So I started calling him on the phone number he rang me with 02081236485 and 02081234000 to refund my money back or issue me a valid ticket before issuing me a KLM tickets which KLM confirmed to me that he voided the transaction or retract it after the ticket was issued by KLM in order to get a booking code and ticket numbers which he passed over to me, for me to believe that the ticket has been issued but cancelled it so that payment will not go through on that same day the ticket was issued which is 22/10/2019 in order to fraud me. Here are the different tickets codes he gave me: Booking code UDRT4M, booking code SK8NQ2 and the final one was UNE27Q carrying 4 passenger ticket numbers 0746087269385, 0746087269386, 0746087269387 and 0746087269384.
So after KLM told me that he cancelled the tickets few hour after it was issued so that invalidate the ticket on their system and advised me to ring the agent for refund of my money or asked them the reason why they the agent cheapflightehub.co.uk (Kavin Rayaan) voided the ticket and advise me to buy from them directly if I still want to fly on that same date or contact the agent for refund with immediate effect.
So rang them to ask for my money back and they started telling me no refund after issuing a ticket but I said to them look KLM confirmed to me that the tickets is not valid because you voided or cancelled the ticket few hours on that same 22/10/19 after the ticket was issued.
Now they are trying to tell me no refund because terms and conditions says no refund, but I told them that they are trying to fraud me here, but they keep ignoring me and passing phone from one person to the other.
I have reported the case to action fraud and my bank. But because it is an authorised transaction am finding it difficult to get my money back from my bank at the moment.
Please hard-working people out there don’t let these company frauds you of your hard earn money. Stay away and buy your travel tickets directly from the airline no matter how expensive but at least is genuine.