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CheapOair Reviews

1.1 Rating 164 Reviews
E
Happiness Grade
E

Refund - Difficult

47.06%
Industry Average
They allowed me to book a one-way flight to Vanuatu, and when I went to board the airline, they would not let me on because I did not have a return or onward flight when I tried to cancel my flight, they refuse to give me a refund or anything.
posted 1 month ago - Ryan Hallman
There are hundreds of better ones with real good customer service these people refuse to refund my money or offer any kind of flight voucher or make it right in anyway.
posted 1 month ago - Ryan Hallman
And when I tried to fix it, they refused to refund me anything.
posted 1 month ago - Taghrid Alhamra
When I got the ticket with the wrong date within 30 minutes he refused to refund me the entire 900+ dollars instead and after talking to a few agents including a supervisor the sent me a refund of 250.
posted 1 month ago - Anonymous
Terrible customer service. I called them several times to ask for refund the cancelled flight from airline. Every time I was on hold more than 2 hours and dropped when get tiered. Their service awful at all and still couldn’t get back a refund.
posted 2 months ago - Anonymous
Not only do they charge extra for things like boarding passes, and other regular conveniences; they also do not refund OR give a flight credit in the case of divorce. Do NOT use this company. I will only go through reputable apps such as Expedia, Kayak, or book through the airlines from now on. The prices look great from the outset, but hidden costs add up.
posted 2 months ago - Abby D
I booked a flight with CheapOair and cancelled it right away on 5/8 and I was told refund takes about 7-14 business days.
posted 2 months ago - Ifrah
I had accidentally booked a flight and wanted to cancel it. Called them within the hour. It was within 24hrs and 7 days. They were charging me 18% of the cost of the ticket as a cancellation fee. Not only that, the customer care representative an Indian origin person called Nader. Was extremely rude and honestly a terrible person. We called the airline and they cancelled it with a full refund! Terrible and opportunistic.
posted 3 months ago - Varun
Horrible! Way over charged for seats and bags and charged an emotional support animal fee when there was no animal. Trying to get a refund after 2 hours of booking and it's been an all day issue! I am not sure if I will ever see my $550 again. Never use this company!!!!!!!
posted 4 months ago - Laurie
Be aware!! Tickets are non refundable at all if you don't cancel it 24h after purchase . I tried to cancel my flight 2 months before flight date they don't refund money. That is ridiculous!
posted 4 months ago - Emir Rizvic