“I love chess and this app looked perfect. Having opened an account, work summoned and it wasn't until a few days later I was able to play my first game. To my great surprise, I found that my profile had been blocked - with no explanation. I wrote to support who got back to me in a rather condescending email and accused me of cheating.
They told me that they would offer me no evidence (they were very confident in their "investigation team") but that if I apologised for indescration they would give me a second chance. This, I must note, reminded me of being drummed our of a fundamentalist religion for asking questions!
I held my tongue I won't a polite email back asking if it was possible that someone else used the account (which is surely what must have happened) and asked if they might delete the account.
Rather than a "yes of course" or a "sorry to hear that" email, I got another off colour response pointing out that "It looks like the first game was a daily game played on the same day that you created the account"!!!!
I had to put some thought into how to respond to this - at this point I felt more like a school child being accused of throwing the ball at the window on account of the fact the teacher now had *the ball* in their hands.
I have asked chess.com to delete all my information and I now wish to have nothing to do with them - I have suggested to them that they think about how they respond to allegations (with less assumption and more listening).... nevertheless be careful if you engage with these people... something doesn't feel quiet right.”
