Chewy.com Reviews

“ Always had great service from chewy. ”

“ Awesome company with outstanding customer service, comparable pricing with all other stores and super fast shipping. I cancelled my other pet food & products from other vendors and will be ordering from Chewy from now on. ”

“ I spoke with a Chewy Customer Service representative about the situation. ”

“ There are NOT enough stars in the sky to give Chewy's products, customer service and prices! We live in a corner of the world where specialized pet products are not available; Chewy employees have worked with my vet to give me access to life saving medicine and food for my 15 year old corgigirl. ”

“ Contacting their customer service was so easy - no wait times or lots of buttons to push to get u to the right extension. ”

“ I have been getting my food for my two Yorkies auto shipped for a few years: one of my dogs is very ill and has to have prescription dog food now. I chatted with them and they refunded my money, and told me to donate the food to a local rescue. That is wonderful customer service and very nice to be able to help animals less fortunate than mine. ”

“ As much as I thought I had it together when I started explaining to the customer service representative why I needed to cancel the shipments, I lost it. ”

“ It wasn't until my beloved Gryffin's passing that i truly witnessed the compassion and selflessness within a company, and their customer service. ”

“ This company, by far, exceeds any online company I have dealt with. They care about your pets, customer service is excellent, returns/refunds never a problem. Delivery during the peak of COVID was a little longer, however, they are back on track with fast delivery. I recommend this company a thousand times over. You can never go wrong with Chewy.com. ”

“ Chris!! In customer support. He said he’s somewhat new, so I hope this goes to the correct Chris. Chewy sent me my auto ship missing one flavor that I ordered... I called customer support and Chris was so awesome, so much fun, he has cats and dogs, total pet lover, and it is sooooo nice to call a PET company and have people who work there who also have a love for pets! My name is Jayne Griffith, so if you need to look up my account to see which Chris helped me, please do! He deserves so much credit for being so friendly when customer service is LACKING in today’s world! Thanks again Chris! ”