Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my new sideboard. Delivery was on time, efficient and friendly. Would recommend this company. Many thanks.”

Chiltern Oak Furniture 5 star review on 18th September 2018

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Posted 6 years ago

“Ordered Hampshire TV unit and coffee table. Although the pieces look good the quality of the shelving and doors does feel quite flimsy. My biggest disappointment however was that the company is called Chiltern Oak, the products all have British names but on arrival the packaging has no reference to Chiltern Oak or any British brands and has MADE IN VIETNAM plastered across the box. I note this is not mentioned in your product descriptions.”

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Posted 6 years ago

Hello there. I am sorry to see that you have decided to give us a 3* review based on the country of manufacture. It's worth mentioning at this point that one of the reasons our items are low in price is because they're made in Vietnam and other areas of the far east. This is because furniture crafting and manufacturing is an abundant skill in the far east, whereas in Britain it's a very rare skill these days, certainly in terms of mass-produced furniture like this. You could expect to pay up to 4x as much for an identical item if manufactured in Britain. I guess at that point it comes down to what's more important to you. The fact our items are made overseas is not something we try to hide (some ranges such as Montpellier and Strasbourg it's actually advertised as a selling point) and we don't advertise the items as being British-made. Over the years we've found that to most people area of origin is of little importance and that price is more critical. Hopefully this doesn't put you off shopping with us in the future. Kind regards, Chiltern Oak Furniture.

Posted 6 years ago

“The service and delivery was very good, however the quality of display unit could be better, especially the shelves- feels cheap.”

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Posted 6 years ago

“Very pleased with this storage bench. Baskets small but adequate for purpose ie kids shoes, dog leads etc. Looks neat and tidy.”

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Posted 6 years ago

“Very good quality and fantastic service delivered 2 days after ordering”

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Posted 6 years ago

“Good quality, competitive price and delivered quickly.”

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Posted 6 years ago

“I ordered a hall table it was delivered fast and well packaged the table was easy to put together and looks lovely in the hall”

Chiltern Oak Furniture 5 star review on 11th September 2018

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Posted 6 years ago

“Bought a corner tv cabinet for my livingroom which I’m in the middle of redecorating. Was struggling to find one to fit given the shape of the room but found the perfect cabinet. Delivery was quick and the cabinet looks great. Well packaged for protection for delivery. Good quality item and would definitely recommend.”

Chiltern Oak Furniture 5 star review on 7th September 2018

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Posted 6 years ago

“Kensington dressing table looks great, very happy with my purchase.”

Chiltern Oak Furniture 5 star review on 5th September 2018

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Posted 6 years ago

“Excellent service and very quickly delivered. Looking for something to fit in the conservatory and this is perfect.”

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Posted 6 years ago

“Extremely pleased with the table we purchased from Chiltern oak. Quality is very good and easy to assemble. Quick delivery service. Excellent company and would definitely use again.”

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Posted 6 years ago

“Lovely service. Friendly to deal with. DPD driver ace, unpacked for me. 5* thankyou”

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Posted 6 years ago

“ordering was very simple, delivery was quick and they phoned to let me know when it was coming and the delivery men were very helpful and took it into the room I wanted it. only thing that let them down is the quality of the sideboard. one of the legs looks split and the joins in the wine rack were not very flush and doesn't look smartly finished. I had to take the morning off work for it to be delivered and would need to book more time off work to have it picked up and delivered again.”

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Posted 6 years ago

“Swift delivery of a really lovely corner tv unit (Strasbourg shabby chic). Quality product at a reasonable price and you don't have to build it!”

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Posted 6 years ago

“Absolutely thrilled with my two Suffolk grey bedside tables. Fantastic quality and really competitive prices. Really well packed, so nice to find quality furniture at these prices which doesn't need assembling! Will definitely be buying more pieces from Chiltern.”

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Posted 6 years ago

“The price on here couldn’t be beaten. Very pleased with my purchase and was kept informed of delivery promptly. My tables arrived well packaged and exactly as specified. Would thoroughly recommend Chiltern Oak and give a score of 10/10. Many thanks”

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Posted 6 years ago

“Prompt delivery well packaged and very accomodating on delivery date changes. Easy for me to put together looks great when all made up. Would highly recommend.”

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Posted 6 years ago

“It’s ok but not the colour I expected”

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Posted 6 years ago

“Excellent well made product and a very good service all round.”

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Posted 6 years ago

“Just bought bedside tables. They look good and seem to be very good value.”

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Posted 6 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews