Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased with the furniture I purchased and the delivery was on time. I was disappointed that the men wouldn't unwrap the sideboard for me and I found it a struggle, but otherwise I was very pleased.”

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Posted 6 years ago

“Much better quality than expected as we had never purchased from Chiltern Oak before exactly want we wanted and looks good where we have positioned it.”

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Posted 6 years ago

“Communication was good when I had a query. Products arrived on schedule, were very well packaged and exactly what I wanted.”

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Posted 6 years ago

“Easy to order, quick delivery service, great customer service , lovely drivers who were very helpful placing the item in the house Unit was excellent quality and at a great price. Don’t hesitate in ordering from this company if you find what you want”

Chiltern Oak Furniture 5 star review on 19th September 2018

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Posted 6 years ago

“Excellent company delivered as promised. Packing was very good and item as described. Thank you”

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Posted 6 years ago

“Great service and quality”

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Posted 6 years ago

“Product exactly as described in brochure.Very efficient ordering service. Delivered within the scheduled time slot. Packaged extremely well. Drivers very careful and polite.”

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Posted 6 years ago

“Excellent service - good quality product and speedy delivery”

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Posted 6 years ago

“Ordering process was very straightforward. Very prompt delivery too. Pleased with the quality and finish of the product.”

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Posted 6 years ago

“I think the product is of great quality and craftsmanship. The only criticism I have is the back has been screwed on and not perfectly aligned which is a shame. I would buy from this company again though.”

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Posted 6 years ago

“Very easy to assemble, and lovely table”

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Posted 6 years ago

“Unhappy with the customer service and the delivery have emailed with no response”

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Posted 6 years ago

Hi Lynn. I can see an email from you a week ago on 12th September which was resolved within an hour by a telephone call, however we have not received any emails from you since. Can you please get back in touch with us if there's an issue? Kind regards, Chiltern Oak Furniture.

Posted 6 years ago

“Very quick delivery, arrived on time. Excellent quality furniture, I have had two deliveries from them and would definitely use Chiltern Furniture again, excellent!”

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Posted 6 years ago

“We bought a shoe store. The first one arrived with a leg snapped off and the leg wasn’t attached by much in the first place. The breakage was probably an issue with delivery, but Chiltern Oak dealt with it speedily and were very understanding and apologetic and arranges collection and redelivery of a new one for two days later. The next one was in perfect condition and hasn’t shown any signs of being too flimsy (a concern I’d had after the first one). Really pleased with the service, product and value for money. Would definitely buy from them again.”

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Posted 6 years ago

“I was delighted with this piece of furniture it was well made and came up to my expectations , delivery was also very good, I was given a two hour slot and not a problem thank you”

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Posted 6 years ago

“The quality not brilliant but ok for the price and for my hallway . The top oak had a slight chip in it. But i managed to file it smooth .”

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Posted 6 years ago

“Reliable. Courteous. Great sturdy furniture. Would highly recommend.”

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Posted 6 years ago

“Fast, efficient service and good delivery options. The bedside tables I bought are beautiful and well made, and look great in place.”

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Posted 6 years ago

“Very pleased with this lamp table. It is very good quality and represents good value for money. It arrived extremely well packed. I missed the deadline for next day delivery but it arrived the day after exactly at the time they said it would. I was unable to order online but the girl l spoke to on the phone was very efficient and l didn't have to hang on for ages! Would definitely use this company again.”

Chiltern Oak Furniture 5 star review on 18th September 2018

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Posted 6 years ago

“Really lovely good quality furniture. So far I have ordered a bookcase, nest of tables and a sideboard. When the sideboard was delivered part of one leg had fallen off however it was easily glued on and I don’t think it was a fault as such, just not nailed in enough! Deliveries are great, both times items have been delivered in the 2 hour time slot agreed prior. Chiltern Oak will definitely be my go to furniture shop in future.”

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Posted 6 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews