Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have Received my order which is damaged and incomplete, I have tried calling and emailing for the past few days and you simply cannot get any answer or reply from emails sent What a absolute joke to be trading in this way I will be reporting this company to trading standards as I’ve payed for goods and have not received them”

Helpful Report

Posted 4 years ago

Hi Brendan. I'm really sorry for the delay in responding to your emails, we're really snowed under in Customer Services at the moment and addressing issues in a chronological order. We don't ignore issues intentionally and I believe your issue is in the process of being dealt with now. Hopefully this hasn't put you off ordering from us in the future. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“Very disappointed, havent recieved delivery of items as advised (incidentally the date was later than expected based on the website info), tracking with courier states not recieved parcel. Called the company who said they would get back to me. At the very least I expect the courtesy of a call back with a delivery date update. No they're closed now. Ordered two bedside cabinets with the intention of ordering full furniture for two bedrooms.......I dont think so after my experience so far.”

Helpful Report

Posted 4 years ago

Hi Carolyn, I'm sorry to hear that there was some communication issues regarding delivery. I can see that the item was due for delivery today between 10:05 - 11:05am. Hopefully you have now received them and are happy with the furniture you've received. I sincerely hope this experience hasn't put you off ordering from us in the future. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“The two chests of drawers were listed as being wood and mdf, the back and side panels are mdf, the back is unfinished and full of staple holes on both units. The paintwork on both units was chipped in numerous areas and one unit had a fist-sized chunk that had been knocked out somehow and badly glued back into place. It looked like someone had tried to disguise the damage. Offering a refund or replacement is not good enough. I don’t want to carry these things up the stairs and unpackage them, only to find that I have to send them back. You can get the same or better from a flat pack wholesaler, you dont need to pay the premium prices that Chiltern charge.”

Helpful Report

Posted 4 years ago

Hi. I'm very sorry to see that you have left us the lowest possible feedback. although understand the reasons why. It is never our intention to send out damaged goods as we wouldn't intend to something that would need to be returned, at cost to us. Furthermore, and most importantly, we wouldn't want our customers to receive damaged goods. Unfortunately sometimes this is inevitable and at that stage, we don't really have any other options other than to collect/replace, collect/refund, or offer a percentage discount to keep the existing item in its current condition. I do maintain that I don't believe this product is comparable to any flatpack furniture, but that's of course down to personal choice. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“First rate product and even better customer service. We needed 14 large items delivering as quickly as possible due to our house move but the regular currier was struggling to deliver in time. Abby was brilliant, she booked a private van, arranged for member of staff to drive the goods and delivered in time for our move. All at no extra cost to us. We will definitely be using them again. Thank you Abby and the team.”

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Posted 4 years ago

“Very happy wit the product, I was looking for a reasonably priced small book shelf and found it here.”

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Posted 4 years ago

“Product had deep scratch on surface. Have contacted complaints but still no response.”

Helpful Report

Posted 4 years ago

Hello there. I'm sorry to hear that your item has arrived damaged. We would never expect you to keep a defective item, however I can't see any correspondence from your email address in our Customer Services inbox. If you'd like to make contact with us via this method we will get back to you as soon as we can. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“Arrived on schedule. Well packed. Nice cabinet. Good quality.”

Helpful Report

Posted 4 years ago

“Bought quite a lot of furniture from here and I can’t fault it . Very good quality furniture, excellent delivery service (very quick ) love the fact delivery is free as well . Had lots of compliments from family members when theyve seen the furniture as well . Will definitely continue to buy items from here , although I’m running out of rooms to fill 😂”

Helpful Report

Posted 4 years ago

“good quality piece of furniture that did not need self assembly which must be a bonus. Good value piece of furniture and the colour was perfect especially like the natural wood combination.”

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Posted 4 years ago

“Excellent quality and prompt delivery.”

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Posted 4 years ago

“Excellent service, delivered promptly. Really pleased with sideboard.”

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Posted 4 years ago

“Excellent service, item packaged really well to avoid damage. Over the moon with the quality and price. Highly recommended on all points.”

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Posted 4 years ago

“Excellent service speedy delivery courteous delivery staff”

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Posted 4 years ago

“Excellent service, next day delivery, solid attractive product and colour as shown. Good price. Totally recommend.”

Chiltern Oak Furniture 5 star review on 16th February 2021

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Posted 4 years ago

“Give credit where it is due. Great furniture happy all round. Second time ordering and I will not hesitate to buy again. Coffee table very well packaged. Great piece of furniture”

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Posted 4 years ago

“Product come fast but had slight dent on wood front... was offered a % of money back or replacement item. customer service was good would use again”

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Posted 4 years ago

“Excellent service very helpful staff when I had a query on the phone. Delivery was quick and on time. I would recommend.”

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Posted 4 years ago

“Dressing table had fault .phoned 4 times and emailed, was told they would have to speak to workshop manager still await a response. Poor customer service”

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Posted 4 years ago

“Ordered 3 weeks ago. Still not arrived despite claiming to deliver within 5-10 working days. External courier text a delivery date. If this is not convenient you then have to wait another 7 days for the courier to text another delivery date. Ridiculous system. Customer service unhelpful. Will not be coming back!! Avoid at all costs!!”

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Posted 4 years ago

“Ordered my little bookcase on saturday, it was delivered on Tuesday, excellent service and very pleased with it. Will be ordering more furniture from this company.”

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Posted 4 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews