Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product and well packaged. Perfect addition to our home”

Helpful Report

Posted 6 years ago

“One of the best companies I have ever dealt with. Very user friendly website and the delivery was exactly as they said with two great guys bringing right into house and telling us to keep box in case anything wrong and pointing out number to phone,not that we have ever had to return anything. Definitely use again.”

Helpful Report

Posted 6 years ago

“lived up to the expectation that other reviewers have commented on. Process from order to delivery was quick & very efficient, arriving on the time the company said it would. Praise to the call handler (phone order) also who noticeably made the customer feel confident & assured while making the order. Thank you Chiltern Oak - You made it a very positive experience.”

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Posted 6 years ago

“Very impressed with customer service (ordered by telephone on a Sunday afternoon), quality of our Chester 2 door small sideboard, speed of delivery, delivered in advised 2 hour time slot, well packaged. Will definitely recommend to friends.”

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Posted 6 years ago

“delighted with both purchases”

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Posted 6 years ago

“Very happy with my purchase. Delivery service was excellent.”

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Posted 6 years ago

“My coffee table is of great quality and arrived exactly as advised. I would not hesitate in placing another order.”

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Posted 6 years ago

“Very pleased with the speed of delivery”

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Posted 6 years ago

“Absolutely love our new tv unit. Looks exactly as pictured and such good quality. Also good service and delivery team.”

Chiltern Oak Furniture 5 star review on 3rd February 2019

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Posted 6 years ago

“from the ordering through to the delivery fantastic service and the quality of the furniture is amazing. would definitely recommend this company.”

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Posted 6 years ago

“This furniture is just perfect for our small room .The wood is a lovely light colour and the shaker style furniture is stylish and not bulky ...perfect .”

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Posted 6 years ago

“Second order I’ve placed from the online shop now. No issues at all. Fast delivery. Products well packed. Buy with confidence”

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Posted 6 years ago

“Really good product and great delivery.”

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Posted 6 years ago

“Lovely units and great that they are all ready assembled, delivery guys were great I’m very happen and will definitely buy again.”

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Posted 6 years ago

“I love the chest of drawers we ordered- they are sturdy and good quality and I thought they were a very reasonable price. I found the service element great, particularly with regard to rearranging delivery for a convenient day. I would definitely recommend and use again!”

Helpful Report

Posted 6 years ago

“I bought the small coffee table which I had to put together myself, this was really easy to do. I also bought the small tv unit which came already put together. Both items had been well packaged. I also received excellent customer service. Thank you”

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Posted 6 years ago

“Good quality solid furniture all arrived within a week of ordering.....very happy looks lovely”

Chiltern Oak Furniture 5 star review on 2nd February 2019

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Posted 6 years ago

“Lovely piece of furniture it has really enhanced our dining room. Arrived in good time and good customer service.”

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Posted 6 years ago

“3 drawer chest of drawers, arrived promptly and well packed however small dent on top not enough to return but after I mentioned it, Chiltern Oak were extremely apologetic and offered me a discount. Fantastic customer service and response, I couldn't have wished for more. The unit is adequate for my needs, it looks really good quality but it is a little more cheaply made than other oak furniture I have bought. Having said that, it was cheap so what do you expect. I would recommend Chiltern Oak for good price, good service and reasonable furniture for the price”

Helpful Report

Posted 6 years ago

“Got a coffee table and a TV cabinet, really happy with the quality, so much so I’ve just ordered a telephone table for my hallway. I’m moving house soon and will come straight back to Chiltern for a dining table next hopefully”

Chiltern Oak Furniture 5 star review on 27th January 2019

Helpful Report

Posted 6 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews