“I had been wanting a Trident for quite some time and decided to pull the trigger when the new design came out. Ordering seemed fine but then availability turned out to be, at best, a wild guess. After contacting CS several times I suggested accepting a different color combination than what I had ordered. It took forever for that watch to arrive in the US but that is understandable as the watches are coming from the UK and it shipped across a US holiday.
Upon receiving the watch I was very happy. While it wasn't in the same league as my SMP I really liked the watch. As I wore the watch I noticed that it was running consistently fast. I never ran within spec (I was and am about +60s/day). I gave it a chance as I understand that sometimes watches need to "settle".
Fast forward a few weeks and there is no improvement. I contact CW CS and the turn around time is out of this world. (They compare their turn around time to other manufacturers. Not impressed.) As this is a new watch that was effectively DOA (never ran correctly), and I'm within my 60-day window I suggest a return/exchange. At first they say I'm out of my 60-day window. Basic math indicates I'm not and I get them to agree to that fact. Now they say they will only accept it as an exchange if it is in "if the watch is in box perfect condition, and not worn".
I could have had the same experience purchasing a cheap Chinese automatic that was pretty but inaccurate and saved myself somewhere in the neighborhood of $800.”
Dear Fernando,
Many thanks for your feedback – we’ve spoken to the Customer Services team and know they are in contact with you to resolve the case.
Kind regards
Helen McCall – Marketing Manager
