“Landlord insurance. Beware of underinsurance penalty. Whilst renewing a landlord policy I was told that the insured amount meant nothing if the company later decided the rebuild cost exceeded the rebuild cost they had set and updated. This could result in a huge deficit. E.g. if you insured a property for £250,000 and the rebuild cost was later assessed to be £275.000 you would be underinsured by 10%. They would then reduce your insured amount to £225,000. This would leave you with a deficit of £50,000. When I meticulously checked their online policy there was no mention of this. If you bought online you would have been misled. You are only informed if you purchase by phone. Other companies do not impose this penalty - they honour the insured amount. After 10 years I have left CIA. During discussions with them I have found them to be duplicitous. Best avoided.”
“Avoid! Tried to fill out an online form but they called my mobile before I had even completed the form. Rude and intrusive pushy sales techniques. Just lost a potential customer.”