Ciate London Reviews

“ Some products are lovely ordered sale item waiting a week for them, then had to chase to be told out of stock to choose another colour or refund. Other colour wasn’t best match unfortunately foundation texture is great ! The face make up removal smell is not nice at all - product is good but I’ll stick to eve Lom for this style of make up remover. ”

“ Hi, didn’t receive my order. Apparently it couldn’t be delivered and was being returned to yourselves? Haven’t had a refund though Jo ”

“ Ordered a £40 present for xmas (Hannah Martin edit box )which was ‘delayed’ with Hermes - Ciate were very good in replying to my emails but no explanation why it was stuck with Hermes, but eventually had to have a refund in the end and no explanation. ”

“ I ordered an advent calendar on 11 Nov as a gift. It never arrived. Ciate sent another on which also went astray. You can't phone them directly, customer serviceis slow to respond to emails. Finally got a refund after dozens of emails and the calender arrived too late to give as a gift with a third courier ”

“ I ordered 3 glitter lipsticks but only got one they offered a refund but that was over a month a ago and no refunds have been made. I love the lipstick it self but the services is horrible and they lie. ”

“ Absolutely rubbish product. Didn’t reflect the description or pictures online. Extremely disappointed. Total waste of money. Will not recommend to anyone. A refund would be appreciated ”

“ Wouldn't recommend you buy from this site. Unless you know the prouts, because there's no chance of returning stuff if you don't, because they'll class it as being used! No refund is forthcoming but I can have a credit note for something else! No thanks, because I'll be in exactly the same position if I don't like the product and it doesn't actually work as they say it should! ”

“ Extremely disappointed awful quality and no response from customer services to discuss refund yet either! ”

“ Placed order as birthday gift, other never arrived and Ciate stated lost in post - no refund to date. Don’t recommend ”

“ I've since emailed to ask for a refund of my money or the items replaced but have heard nothing more for the last week. ”