Classic Firearms Reviews

1.8 Rating 341 Reviews
B-
Happiness Grade
B-

Customer Service - Average

66.67%
Industry Average
Excellent price,fast service for a gun that I could not find available anywhere else!
posted 1 month ago - Tom S.
I have to say this was excellent customer service, thank you lady’s.
posted 2 years ago - MRoss
Excellent service honest people
posted 2 years ago - Meraj Khan
Sorry to hear about all the problems. I've bought 3 rifles in the past 7 months...and a panzer AR12 shotgun. Everything arrived timely and in good shape. Just realizing the shotgun has a problem and have just reached out to them and it's likely a manufacturer problem not theirs. Hopefully more of you get the service I got in the future.
posted 2 years ago - Mike
ordered rock island shotgun 2 days later it was in my hands pleased with the product and service
posted 2 years ago - ray lee
I've ordered 4 guns from this company in the past year no real issues my last gun a 9 mil hand gun ordered 1 12 21 a week later shipping delay notice waited 2 more weeks nothing emailed them just got automated messages saying please don't send emails or call it slows down service yet meanwhile I was getting constant promotional emails from them finally around 2 6 21 I emailed them told them refund send item or hear from BBB they must fear the BBB because I had a sales rep assigned to me the next day he kept in daily contact with me and had my order shipped 2 day air got gun on 2 12 they will get your order to you and I know it's really busy right now but maybe they should spend more time filling the orders they have instead of spending time on drumming up more business and communicate more I think everybody understands its really busy right now it's just the not knowing that ticks you off they want you to act in good faith and pay in advance they need to act in good faith also but I would order from them again I ordered from them pre covid had the gun in 5 days and everything is of good guality they will ship your order or issue a refund they're legit they just take more orders than they can keep up with
posted 3 years ago - Jim b
My original review stands as far as the customer service department goes.
posted 3 years ago - Nels E.
I've ordered a variety of parts and ammunition over the past year, and despite the various hardships the wholw country has endured, 'Classic Firearms' has filled and shipped orders quickly and accurately. Their communication was excellent, even advising of a likely delay when there wasn't one. A return several months ago was a breeze, customer service is excellent.
posted 3 years ago - Anonymous
I have had nothing but good service from Classic Firearms, great customer service very helpful...
posted 3 years ago - Tommy Stone
Purchased a drum mag that had feeding issues and when I contacted them they were very fast to send return slip and send another mag that works perfect, GREAT customer service. Will use again with out hesitation.
posted 3 years ago - Ronald Koehler