ClassicMovieStore.co.uk have a Customer Happiness Grade of B.  Customers  love their prices, delivery and customer service but are unhappy with their refunds.
        
    
            
                     
            
                
                
                
        
            
                “
            
            Good box set at a very good price             
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                         - Mr Michael Gill
        
     
    
        
            
                “
            
            The movie store are great company as far as I am concerned and they sell goods at fantastic prices and deliver them on time " what more could you ask for ".            
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                         - Dennis Kingston
        
     
    
        
            
                “
            
            Always provides an excellent service.  Really good product range and the price is fair.            
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                         - Jeremy Laurie
        
     
             
                    
            
                                    
                
                
                
        
            
                “
            
            Fast delivery.  Excellent quality item.  Thoroughly recommended.            
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                         - Pamela Dalley
        
     
    
        
            
                “
            
            A pleasure to deal with and a quick delivery            
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                         - Anonymous
        
     
    
        
            
                “
            
            Several orders have been well over the stated delivery time.
Would like to see the option to track orders through the post even if this costs more.            
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                         - Donald Brown
        
     
             
        
        
        
        
                                
                
                
                
        
            
                “
            
            Sent the wrong DVD in the correct box.  Sent them back and never received our refund of £55            
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                         - Zoe Pearson
        
     
    
        
            
                “
            
            One more email to them then I contact Paypal to refund my money and leave extremely poor reviews anywhere I can think of.            
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                         - Dave Maloney
        
     
    
        
            
                “
            
            i eventually got a refund last week(5 dec).            
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                         - Miss Parkin
        
     
             
        
            
                                    
                
                
                
        
            
                “
            
            I found them extremely easy ( I am 84) to deal with and the service was exactly as promised, Well done gentlemen.            
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                         - Ronald Strange
        
     
    
        
            
                “
            
            My Item was in stock, and dispatched quickly. Really good service.            
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                         - Julie Williams
        
     
    
        
            
                “
            
            Always provides an excellent service.  Really good product range and the price is fair.            
                ”
            
        
        
        
                
                         - Jeremy Laurie