“I requested a cancellation on the 14 June and waited to hear from the seller only to find that the same item was posted on the 17 Junesnd my refund was cancelled Not happy at all
Thankyou”
“Hello, I bought a Sunflame Automatic Household Electric Juicer by paying 1599 Rs. I was out of station. I have checked this now. There is also no charger inside. I am unable to charge this with Mobile chargers.You have no exchange and return/refund policy. You should actually accept return and refund my money .
My whole money is wasted on a very sub standard product. This looked like a toy costing not more than 200 Rs. Worst experience with this store.
- Reena, Ghaziabad”
“I was unsure of which pressure washer to get my husband but spoke to a lovely gentleman on the customer service team who advised me on a Nilfisk. Quick delivery and will be definitely using again!”
“I ordered an AVA pressure washer on sale. Payment was taken. I then received an email saying that I failed a security check and will be getting a refund. The offer I bought was also taken down from the website and the bundle was relisted for full price. They basically put £300 of my money in limbo for a week and lied about it to save a few quid. Very shady business.”
“This company has fantastic customer service. Ordered karcher hoses yesterday about 12.00 dinnertime and received them today before 9.00am.was kept informed all the way, brilliant.thankyou cleanstore will definitely use again.dave walker.”
“Purchased a Nilfisk Core 140 Power washer from this company...Avoid buying anything from them at all costs..There customer service is the worst around...”
“Avoid at all cost’s custom service is diabolical especially the woman who works on the front sales desk very immature and rude. If you have a problem with a purchase made it’s impossible to get any help from anyone in this company. They have absolutely no respect or appreciation for their customer’s. Would give no stars but that’s not possible.”
“Cleanstore accept no responsibility for extremely poor customer services, after receiving the wrong product I was told I must wait for them to collect and get it back before rectifying there mistake, (as if I had given them a reason not to trust “ME”)
this would add 6 days to my delivery, after pointing out to the young lady that this was terrible customer services I asked to speak to a manager because I felt bad for her and actually apologised for being disgruntled. The manager dodged my callback request and instead had the young lady promise me that if I could wait in the next day they would swap the device around. So the following day 14:00 arrived and I couldn’t help but call to see if everything was ok fortunately it was the same lady and she already knew what I was going to ask, I received a call back a little over an hour later to be told the swap would not be taking place for another 3 days!? Needless to say I was fuming and asked to speak again to the manager. This was when I realised there was no hope, he was sickly sweet polite and condescending while pointing out that my refund would only be processed when they received the product back. He agreed I should purchase the product elsewhere and receive a delivery the following day. Moral of the story, Cleanstore don’t give two s£i!s and a #%€$ about anything that happens within there business and the customer is most certainly wrong unless he asks if he would be better off trusting a different company. Don’t waste your time or energy buy from a reputable dealer.”
“Awful, fob any issues with products off on the manufacturer. Send out wrong items to that on the website, useless at arranging return collections. Glorified middleman selling for the manufacturer - very badly may I add. They need to learn a customers bought from them and blaming the manufacturer for the poor logistics and communications at the company isn’t acceptable.”
“Purchased battery strimmer. Didn’t arrive. Was told it would be 6weeks delivery as they have no stock. Struggling to get refund so I can purchase else where. Can’t get a hold of any one on phone.”
“They are awful. Put in order and only half arrived - with no explanation.
Impossible to get hold of but a while later another parcel arrived -except guess what? That's right. I asked for Window Cleaner and got mirror and glass cleaner for interiors instead.
No idea how to return given I'm not able to travel to a post office etc at the moment. Deeply disappointed and will never use again.”
“Be wary of this seller. I bought a Nilfisk E-145 Home and Car care bundle on the website when it showed 10+stock available. This was on the 11th of April. Money was taken promptly, but no information on delivery. I contacted them through chat and after a lot of delayed responses, I was told that the product was on back-order. Classic misinformation tactic. Now, my card has been charged and most people will not go through the hassle of waiting on this to be reversed while they spend another few hundred on an alternate seller!! How does Cleanstore get away with these positive reviews? I see now that another person has left exactly this same feedback. No response from Cleanstore either, I see! This is the kind of company that would misinform its customers and respond only to good reviews. So, while I pay for my mistake in dealing with them - if you are researching this company to buy from them, I would suggest that you do not! Save your time.”
“Be wary of this seller. I bought a Nilfisk E-145 Home and Car care bundle on the website when it showed 10+stock available. This was on the 11th of April. Money was taken promptly, but no information on delivery. I contacted them through chat and after a lot of delayed responses, I was told that the product was on back-order. Classic misinformation tactic. Now, my card has been charged and most people will not go through the hassle of waiting on this to be reversed while they spend another few hundred on an alternate seller!! How does Cleanstore get away with these positive reviews? I see now that another person has left exactly this same feedback. No response from Cleanstore either, I see! This is the kind of company that would misinform its customers and respond only to good reviews. So, while I pay for my mistake in dealing with them - if you are researching this company to buy from them, I would suggest that you do not! Save your time.”
