Clear Away Waste Management Reviews

Name: Clear Away Waste Management
Address: Archers Field, Brunt Mills Industrial Estate, Basildon
Rating: 4.93

4.9 Rating 593 Reviews

98 %

of reviewers recommend Clear Away Waste Management

4.9

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

About Clear Away Waste Management:

With years of experience we are able to find the most cost effective solution for your waste disposal needs. Whether you need a waste management solution on a commercial job or are looking for a small skip for a DIY project at home we are able to able to provide a service for you.

Visit Website

Phone:

01268 520 166

Email:

jordan@clear-a-way.co.uk

Location:

Archers Field, Brunt Mills Industrial Estate
Basildon
SS13 1DH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult review to write as the customer service provided appears to be good to start with; it’s was only when an issue occurred that the true lack of professionalism, competency and understanding appeared. Booked a skip, (never had one before) and was not told anything about the 10-day load period. I had originally arranged to pay cash to the driver on the delivery day but unfortunately didn’t think I would get there in time. I called the office to make a card payment and found that they had written down the wrong delivery address. I paid and asked them to advise the driver. Half an hour later he called me to say the lady at the house doesn’t want a skip. He hadn’t been updated in relation to the correct address, I advised him of the drop off address and said I was on my way over, unfortunately he had dropped off and left before I got there. There was no delivery docket but never having had a skip before I didn’t know there should have been one. Skip forward 9 days and I got a call from admin to say can they can come and collect? We have a conversation about my lack of knowledge of the policy that I hadn’t been made aware of and as I was off on holiday asked for a couple more weeks to fill it which was verbally agreed. When I got home from holiday I found out the skip has been taken the day before, so I called the office. They confirm they picked up a full skip as the they had received a call from ‘a woman’ saying it was ready for collection. I explained about the conversation and the agreement for more time and also confirmed that the skip hadn’t been filled up as I had been away. They did not know who the woman was that had called and said there was nothing they could do. I spoke to a manager, apparently, they don’t give out their names, (which is convenient for them) but I believe she was called Abi. She said that I had been advised about the 10 day hire, everyone is, (not according to the reviews) and that her staff always tell customers everything (shame they were unable to write down the correct address!) She then said that I was lying about calling and making arrangements to keep the skip for a further 2 weeks and refused to take my word that this had happened. I asked to speak to the Director, Paul and after a short while on hold as told he couldn’t be found and he would call me back, (still waiting.) Not happy with the service at all which is a shame as it was a referral my cousin who is in the trade and uses (used) them for all his jobs. I don’t like being called a liar, it’s not my fault your company has rubbish policies and procedures, if your staff can’t get an address right and your drivers can’t tell the difference between a full and a half empty skip they need further training. If you won’t give your names how do we know who we have been talking to and who we need to refer back to. Abi I believe you are the liar, I don’t believe some random woman called in to say the skip was ready. I believe you and your team didn’t do your jobs properly and now I’m going to have to rent another skip, well guess what, it won’t be from you, you bunch of immoral nincompoops.”

Helpful Report

Posted 7 years ago

“Very efficient and friendly service, competitively priced. The skip was delivered and placed without fuss and removed again when scheduled. I had to contact the office a couple of times ask a few questions and the person I spoke to was very helpful, unfortunately I didn't think to ask her name. I would certainly use clearaway again.”

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Posted 7 years ago

“Such a great company we have used them a lot and they are always reliable, very competitively priced and have friendly staff, I highly recommend.”

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Posted 7 years ago

“Highly recommended! Skip was delivered to me promptly and collected just as quickly when I had finished with it. Very friendly, efficient and helpful team. Will definitely be using again! Thanks Clearaway!”

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Posted 7 years ago

“Amazing company! Great staff and great service”

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Posted 7 years ago

“Great speedy service with a happy voice on the end of the phone, always helpful and very accommodating, highly recommended”

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Posted 7 years ago

“Great , friendly service. Will use again.”

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Posted 7 years ago

“Outstanding service from Clearaway, I would highly recommend them! If you need help clearing get yourselves down to clearaway and they will be sure to make your day.”

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Posted 7 years ago

“Fantastic service and extremely helpful staff- ordering a skip was quick and easy and at a fair price too! Would definitely recommend and will certainly use again.”

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Posted 7 years ago

“Wouldn’t use anyone else! Really helpful and fast service, would recommend to everyone!”

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Posted 7 years ago

“Brilliant and efficient service. Would recommend and definitely use again!”

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Posted 7 years ago

“Recommended Clearaway by a friend of mine, everything was perfect from collection to delivery. The girls in the office were very helpful, will be back!”

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Posted 7 years ago

“Very helpful, great customer service and lovely staff!!! 100% recommend!”

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Posted 7 years ago

“Absolutely fantastic company. Really efficient service and excellent staff. Would definitely recommend and use again. Thank you :-)”

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Posted 7 years ago

“Tcvb”

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Posted 7 years ago

“Helpful staff! Brilliant service and would highly recommend. Excellent value money and reliable! I will be returning.”

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Posted 8 years ago

“Amazing service, wouldn't use anyone else. Reliable and professional. 5* company!!”

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Posted 8 years ago

“Great service all round, very pleased!”

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Posted 8 years ago

“Great customer service! Will defiantly be using again!”

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Posted 8 years ago

“Great company. Great service. Will never go to anyone else.”

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Posted 8 years ago

Clear Away Waste Management is rated 4.9 based on 593 reviews