Clear Away Waste Management Reviews

Name: Clear Away Waste Management
Address: Archers Field, Brunt Mills Industrial Estate, Basildon
Rating: 4.92

4.9 Rating 533 Reviews

98 %

of reviewers recommend Clear Away Waste Management

4.9

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

About Clear Away Waste Management:

With years of experience we are able to find the most cost effective solution for your waste disposal needs. Whether you need a waste management solution on a commercial job or are looking for a small skip for a DIY project at home we are able to able to provide a service for you.

Visit Website

Phone:

01268 520 166

Email:

jordan@clear-a-way.co.uk

Location:

Archers Field, Brunt Mills Industrial Estate
Basildon
SS13 1DH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a bad experience at clearaway today. We arrived with a full load of general, x1 sofa and x2 mattresses. For some reason they wouldn't allow us to tip sofa and mattresses separately so doesn't effect the weight of the load. Instead they charged separately and added the weight onto the load which doesn't take a genius to work out that it added to our weight. I then left removed the said items and returned into the site onto the weigh bridge and was refused entry. Be careful tipping here guys they are overcharging on set price items and staff at the window are very snotty rude and unhelpful. They have now lost a customer and I will be advising all other firms I know not to use their services.”

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Posted 4 months ago

“5 star x very prompt friendly staff clean skip will definitely be using this company again and recommend”

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Posted 2 years ago

“Really good service, friendly voice on the phone, prompt delivery and collection. Thank you”

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Posted 3 years ago

“DO NOT USE! Had several skips delivered/picked up to/from my home by other skip companies; however, the drivers sent from this company clearly do not know how to drop off or pick up skips without damaging properties - they damaged mine and are denying all knowledge. When contacting the company the manager was so rude to my husband and proceeded to put the phone down on him; worst customer service.”

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Posted 3 years ago

“Very poor customer service. When you send an email, you don't even have an answer...”

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Posted 4 years ago

“Difficult review to write as the customer service provided appears to be good to start with; it’s was only when an issue occurred that the true lack of professionalism, competency and understanding appeared. Booked a skip, (never had one before) and was not told anything about the 10-day load period. I had originally arranged to pay cash to the driver on the delivery day but unfortunately didn’t think I would get there in time. I called the office to make a card payment and found that they had written down the wrong delivery address. I paid and asked them to advise the driver. Half an hour later he called me to say the lady at the house doesn’t want a skip. He hadn’t been updated in relation to the correct address, I advised him of the drop off address and said I was on my way over, unfortunately he had dropped off and left before I got there. There was no delivery docket but never having had a skip before I didn’t know there should have been one. Skip forward 9 days and I got a call from admin to say can they can come and collect? We have a conversation about my lack of knowledge of the policy that I hadn’t been made aware of and as I was off on holiday asked for a couple more weeks to fill it which was verbally agreed. When I got home from holiday I found out the skip has been taken the day before, so I called the office. They confirm they picked up a full skip as the they had received a call from ‘a woman’ saying it was ready for collection. I explained about the conversation and the agreement for more time and also confirmed that the skip hadn’t been filled up as I had been away. They did not know who the woman was that had called and said there was nothing they could do. I spoke to a manager, apparently, they don’t give out their names, (which is convenient for them) but I believe she was called Abi. She said that I had been advised about the 10 day hire, everyone is, (not according to the reviews) and that her staff always tell customers everything (shame they were unable to write down the correct address!) She then said that I was lying about calling and making arrangements to keep the skip for a further 2 weeks and refused to take my word that this had happened. I asked to speak to the Director, Paul and after a short while on hold as told he couldn’t be found and he would call me back, (still waiting.) Not happy with the service at all which is a shame as it was a referral my cousin who is in the trade and uses (used) them for all his jobs. I don’t like being called a liar, it’s not my fault your company has rubbish policies and procedures, if your staff can’t get an address right and your drivers can’t tell the difference between a full and a half empty skip they need further training. If you won’t give your names how do we know who we have been talking to and who we need to refer back to. Abi I believe you are the liar, I don’t believe some random woman called in to say the skip was ready. I believe you and your team didn’t do your jobs properly and now I’m going to have to rent another skip, well guess what, it won’t be from you, you bunch of immoral nincompoops.”

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Posted 6 years ago

Clear Away Waste Management is rated 4.9 based on 533 reviews