Dear Victor,
Thank you very much for your feedback. We are delighted to receive your kind words about our company and are especially pleased to know you are happy with our service. We always strive to provide our customers with excellent service and their satisfaction has the highest priority.
Best regards,
The ClicVan Team
“After having trouble with other van hire services, I stumbled on ClicVan through an online ad and it was a better experience than I could have imagined.
I spoke with Adam on numerous occasions throughout the day because they had technical issues with their system, and yet he kept me updated and persisted with trying to find a solution. He eventually provided me with a solution to booking and he had arranged a driver to come within a few hours after.
The driver was Ahmed and, even though I paid for 'No help from driver required' because my brother and I were prepared to load and unload everything ourselves, he still voluntarily helped us with everything.
Adam was courteous and considerate throughout and apologetic about the system issues. Ahmed was a very pleasant driver who was more than helpful. On top of these fantastic experiences, I only paid £38 for two hours with a large van, which easily beat any other price I could find let alone with such wonderful customer service. I would certainly recommend ClicVan based on my experience.”
Dear Hassan, It is with great pleasure to read your precious review and kind words. We always do our best to stand out with providing our customers with great service. We promise to always do our best to exceed your expectations. It was delightful talking to you and helping with your move. All the team does appreciate your kindness and we all thank you very much for recommending us. Take good care of yourself until we get in touch in the future :)
Kind regards, The ClicVan Team
“I employed the services of ClicVan to execute my move from my two-bed apartment in NW London, out to Maidenhead. I ordered a large van with driver and an assistant loader.
The ClicVan workers arrived bang on time, and immediately set to work loading our items into the van. They were both very pleasant and respectful, as well as considered in their approach to their work. Despite the logistical difficulties of loading and unloading (i.e. both apartments have limited parking availability on street, and the elevators in both had tight space constraints) the ClicVan staff worked quickly and efficiently. I was very impressed.
Payment was made with an online deposit and the remaining balance to the driver. It was quick and convenient and I was even able to make the booking a day before and still receive such a prompt and reliable service.
My overall experience with ClicVan was excellent, and I would both recommend them as well as desire to use them again myself at a later time.”
Dear Olawale,
The time, care and consideration you have taken in posting this exceptional review is massively appreciated. It's reviews like yours and just good honest happy customers like yourself recommending us, that makes our company shine so bright so that other potential clients can choose a removal company without the worries. All the best, until you need us again.
Best regards
The ClicVan Team.
“It was the experience So far
Quick and well organized as well as punctual.I would recommend clicvan to move in London for people who are willing to get a good sevice and save up money”
Dear Jack,
It is a pleasure being at your service and helping you with your move. Thank you very much for taking the time to post this positive review and for recommending ClicVan. We always go the extra mile to make our customers happy. Enjoy your time. Looking forward to being at your service in the future.
Dear Ben,
Here at ClicVan we appreciate your valuable comments that you shared with everyone. It is a pleasure to know that you are happy with your move and with the service provided by our team.
Take good care of yourself.
Dear Thapan Arian,
On behalf of the ClicVan team, I would like to thank you very much for taking the time to post this wonderful review. The safety of your precious items are of paramount importance for us.
We are eager to provide you with the best service to put a smile on your face:) . Thank you again for the kind words.
“Will definitely use again!
I've used their service more than once and they never disappoint. Friendly staff, fast and efficient service.Quite a reasonable price for all the saved hassle. Will definitely be using them again next time.”
Dear Amanda,
It is with a great pleasure to read your kind words and valuable comments. Thank you very much for having a wonderful experience with us. Providing an excellent customer service is our utmost priority. Our team is looking forward to hearing from you in your future move.
“Excellent choice
Moved house recently and used Clicvan at a recommendation of a friend. Cheap Quotes were displayed. They were punctual and efficient and the young man that assisted us was very helpful and friendly.”
Dear David,
We would like to thank you very much for taking the time to share your experience with everyone following your recent move with us. We are pleased to read through your wonderful comments. We feel proud that you choose us.
Thank you for choosing ClicVan :)
“after all this problems with mix the driver lady from office wos really helpufl and so frendly and help me with problem flus driver wos really frindly and help my quickly move. thank you”
“Completly waste of time. Extremly bad service. Van was canceled 30 min before collection. Managers cant sort out problems
Definitely will take further legal action”
Dear Oktam,
Thank you very much for letting us know and for leaving your feedback.
We understand how that could be of absolute frustration to you. Again, we are hoping you would accept our sincere apology.
We at ClicVan go the extra mile and work hard to meet and exceed our customers' expectations. We are a hub that links our valued customers with a vast pool of professional service providers who are expected to adhere to the ClicVan's policies, procedures and high-quality service standards.
The driver vehicle broke down and our team kept you informed and worked hard to find another service provider in a short amount of time. The team succeeded in finding another driver and kept you informed of his late time of arrival.
We do understand that we were on a tight schedule and that you had booked the service provider for a certain amount of time, that's why, as a good will gesture, the team informed to pay for the extra amount of time that your move might take.
Unforeseen rare circumstances, not under our control, may arise which may affect a move, however, the team at ClicVan always endeavour to seek a suitable alternative in a timely manner.
Again, we are really sorry that this happened to you and the inconvenience it caused.
If there is something else we can do to make this up to you; please contact us via email: hello@clicvan.com.
Warm Regards,
ClicVAn
