“Completly waste of time. Extremly bad service. Van was canceled 30 min before collection. Managers cant sort out problems
Definitely will take further legal action”
Dear Oktam,
Thank you very much for letting us know and for leaving your feedback.
We understand how that could be of absolute frustration to you. Again, we are hoping you would accept our sincere apology.
We at ClicVan go the extra mile and work hard to meet and exceed our customers' expectations. We are a hub that links our valued customers with a vast pool of professional service providers who are expected to adhere to the ClicVan's policies, procedures and high-quality service standards.
The driver vehicle broke down and our team kept you informed and worked hard to find another service provider in a short amount of time. The team succeeded in finding another driver and kept you informed of his late time of arrival.
We do understand that we were on a tight schedule and that you had booked the service provider for a certain amount of time, that's why, as a good will gesture, the team informed to pay for the extra amount of time that your move might take.
Unforeseen rare circumstances, not under our control, may arise which may affect a move, however, the team at ClicVan always endeavour to seek a suitable alternative in a timely manner.
Again, we are really sorry that this happened to you and the inconvenience it caused.
If there is something else we can do to make this up to you; please contact us via email: hello@clicvan.com.
Warm Regards,
ClicVAn
