“The only place I will buy fabric, quality and variety are unmatched staff are helpful and the website is fantastic, easy to navigate and convenient when I can’t visit the store. The “how to” online section is my absolute favourite with the best step by step instructions and ideas for Christmas gifts”
“Cloth house has an impressive range of fabric - perfect for Sashiko/Boro. Service is excellent! Delighted that I have discovered this treasure of a store!”
“Great service! I had a small issue with the fabric i had ordered and they sorted it out immediately - I had a replacement product the next day. Would recommend!”
“Indifferent service, over-loud hip hop music. As a previous customer, and wanting to browse and think about fabric choices, the loud music didn't allow me to be able to think; two of the three staff were indifferent to the point of rudeness, and enquiries were met with a reluctance to respond or silence. My planned purchases of wools and linens were abandoned and the 2m of ribbon I chose had a join in it at 1.5m that the staff member was disinclined to cut away and give me the 2m I wanted. I was past caring at this point... won't return until and unless they shape up their welcome - and playlist. Very disappointed.”
“Great variety of fabrics although prices are toppy. I bought two lots of material but one was faulty, which I didn't discover until I got home. Contacted the shop and the whole experience of getting the faulty fabric replaced (the owner refused to give me a refund) was unnecessarily protracted and complex. I expect that as this shop is in London they rely on passing tourist trade rather than repeat business and this is reflected in their customer service. I doubt that I will return.”
