“At least other companies have a phone. Whoever is answering the support either hates their job or is trying to sabotage the company. This company sends you round the bend with their rubbish email responses. They have little to no experience in answering questions. They literally have no intent to answer your questions and they string you along for days trying to get basic things answered. Avoid this company if you are time poor. I will be moving now from cloud next as soon as possible.”
“Good on selling, Bad on support
Bought the domain name from this company for some time, but never needed any help, however bought the hosting service and needed help, there service was only good on the day of sale of hosting to me after that service lavel drop from 100% to 1%.
I had to cancel the hosting with them and never got any refund of my remain service, which I only used for 10 days out of my 1 year subscription.
Due to this reason I cancel domain service from them as well and feel better off without "CLOUD NEXT"
I would not recommend anyone for their services unless if they want only for a day!”
“Customer support is robotic, while this is useful if you need a quick response it is not good when they have been charging you for 'unallocated' space for 5 years.
Be aware...”
“Avoid these people - webites are down for the 2nd time in 2 weeks - but their own pages are up !
Support is by ticket - which they don't even read properly and trying to get a fix is beyond a joke !”
“Terrible customer service. The claimed 24/7 support is a joke - you can only raise a ticket, there's no personal contact. It can take many hours to receive a response. Even then, the responses are far from helpful. Avoid this company.”
“Appaling. Avoid these cowboys.
I could list the long list of technical issues that I've experienced over the last year or so with Cloudnext hosting team, but I've wasted enough of my life going to and fro to pick apart their vague technical explanations as to why the hosting fails so regularly.
On one occasion, my whole website (which was a live, working shopping cart website) was reset to a default installation page, which the tech support pretty much said was "one of those things" and took no responsibility, even though admitting to one of the UK server hosting environments being restarted around the exact same time.
Strangely it was up and running moments after I sent the email wondering what the hell was going on and bringing it to their attention.
I've never had as much downtime or as many technical issues with any provider, and am moving to another host as soon as possible after the ridiculous treatment and useless "ticket only" support which is left wanting.
Since writing this review, it seems that they have also put up their prices by 30%, billed it automatically. They claim that this is fair, because they put a small mention of it in what looks like fine print on an email 6 months ago, with no other mention of massive price hikes anywhere in any other correspondence. When confronted by this, they just reiterated the same facts, despite being in breach of UK laws governing fair practice and transparency and prominence of price information.
Having worked in a customer service role, and an IT support role in separate companies with a GOOD reputation for phone support and customer service, I find it even more insulting that they couldn't even escalate me to someone to make a decision for a partial refund, or even a good will gesture.
Disappointed on many levels, and would leave immediately if I hadn't just been charged £154 for hosting for the year, for an oversized web package that I don't even need quarter of anymore.
AVOID LIKE THE PLAGUE”
