Co Op Electrical Shop Reviews

Name: Co Op Electrical Shop
Address: Co operative Electrical ShopGround FloorOld Bank BuildingHanover Street, Manchester
Rating: 3.33

3.3 Rating 69 Reviews

59 %

of reviewers recommend Co Op Electrical Shop

3.3

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email

About Co Op Electrical Shop:

Find the best deals on a large range of electrical appliances including washing machines, dishwashers and televisions. The Co-operative Electrical Shop website offers a wide range of electrical products representing value for money. Our product range has been developed by including only renowned manufacturers offering quality products.

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Phone:

0800 28 00 111

Location:

Co operative Electrical ShopGround FloorOld Bank BuildingHanover Street
Manchester
M60 0AB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite choosing a day of delivery, the team didn't show up with my appliance. They had cancelled all deliveries that day, so I had to rearrange. Despite choosing 'installation' and the taking away of my old appliance, neither of these two things happened. Two guys in a white van (contractors) turned up - and clearly didn't want the job, saying they couldn't turn off the blue valve and literally just left my new washer, still wrapped up, on the floor and my old defunct washing machine still installed. I had to pay a plumber to come later who said there was had no problem at all with the valve. Customer service is non existent at the co-op. They offered me compensation of £3.99 (original delivery charge) and when I complained, they said that I could always cancel and go to Currys myself in the car! Have requested a call back from one of the managers who, despite 4 days later, have yet to speak to me. Would not recommend the Co-op nor their cowboy contractors at all! Go to John Lewis or someone who actually cares! UPDATE: Use my washing machine for the first time and it has leaked everywhere from the appliance door!”

Helpful Report

Posted 6 years ago

“I placed my order on 20/11 and it should have been delivered on 22/11. Since the day of the delivery I wasn't home I decided to have it delivered to a pick-up shop the following day. On 23/11 I opened the parcel and It didn't contain my order (it seems that DPD delivered me the parcel that my flatmate has been waiting for one month instead of mine). I called coop and after 45 minutes at the phone they told me that they would get back to me because the manager R. was in charge of it. On 24/11 they didn't call me back, but i wrote them receiving no answer. On 25/11 I called again and they told me that they will send me another one straight away so that I could receive it by Monday ( I REPEATEDLY told them that It was a gift that I needed on Monday). On Monday 27/11 after waiting for the courier in vain I called COOP again, this time there was an "error"; even though my delivery was scheduled for Monday that would have been impossible since my parcel left the shop Monday morning ( they lied to me otherwise I would have cancelled the order). On 28/11 the delivery was scheduled between 15 and 16, but at 15:57 next to my tracking it appeared a message saying that the ADDRESS THAT COOP GAVE WAS WRONG. I called them again and they were truly, madly, deeply sorry but I should have to reschedule the delivery for the following day.”

Helpful Report

Posted 6 years ago

“My Indesit fridge door fell off after just a year. Co-op want ME to prove it was damaged on delivery. Been a customer for over twenty years. Last fridge lasted us (fa.ily of 6) 15 years. DISGUSTED!”

Helpful Report

Posted 6 years ago

“Poor customer service. Unwilling to resolve a major problem with a brand new cooker I spent £500 on and it arrived faulty. Call support and given false promises of a call back but no one ever does. 4 weeks later I have no properly working cooker and cop telling its now too late for a refund! Even though I logged the fault within 28 days. Absolute joke. Now filing claim with my credit card company to obtain my money back. Avoid cooo and go to a more reputable electrical company and receive a more professional support service. Will never purchase from coop electrical again. Faulty goods, poor customer support.”

Helpful Report

Posted 7 years ago

“Tried to order the Hotpoint tall standing frost free freezer on line last night, 5 times we went to order & pay and was told there was a problem with our card! This is not the case as we later found out that the product was out of stock. There was no mention of this when I spoke to someone in the call centre & I was told by someone in the call centre that there must be a problem with our finances! Again not the case! Ordered with curries!”

Helpful Report

Posted 7 years ago

Co Op Electrical Shop is rated 3.3 based on 69 reviews