“The admin assistant kept telling us that we had to register the death of my mother on line which was totally incorrect. I took clothes to her for my mother to be cremated in. The admin phoned me 2 days before the funeral to ask me if I wanted the clothes disposed of even though she had listed them on a form and I had to sign to say it was an accurate record. I asked to collect the ashes from the crematorium because it’s only 2 miles from where I live she insisted that I asked to collect them from the funeral directors which would mean driving 14 miles to Bedford. Now I’ve got to complete an additional form before the crematorium will release the ashes to me. This incompetence has caused a lot of additional stress at a dreadful time.”
“Absolute disgrace of a company. My dad paid for a funeral plan with them. But we are having a battle with them over the paying fir the funeral which was over a week ago. After being told NOT to call on the day of the funeral, they phoned at 9:30am. This is the most upsetting time of anybody life and they seem determined to make it worse.”
“I can agree with all of the above having worked for them.
Care of the deceased and their families is disgraceful.
Communication between family anf the F.D is nondescript, mainly because the F.D'S dont have time as theyre expected to run up to four funerals a day.
There is no care.
There is no support.
There is no guidence.
Only thing this firm is interested in is seeing those cars going out 5 times a day.
And thats IF you get through the "soft credit check".
Please........ Someones world has just fallen apart and the F.D is asking for 50% up front!
Its no longer about making a difference anymore as it was when i first joined, its about turning the screw and upselling at every opportunity.
This is why we had to part ways.
Co-op funeralcare?
Should be Co-op Funeral dont care.
Bunch of shysters and con artists preying on the bereaved.”
“One of the worst companies there is. They out source to other companies. One in particular, Memoria. Is the biggest scam, money grabbing companies going. The company is an absolute disgrace and have made so many mistakes with my mum and dad's funeral that we actually had to get an independent director to take over at one point. Memoria pester you for forms that they haven't received yet they are miraculously found. STAY CLEAR as this has now been my 2 parents they have made so many mistakes with whilst us as a family are supposed to be grieving. Co-op. You should be ashamed of yourselves”
“BEWARE!!!!!!
MY MAM PAID FOR HER FUNERAL 24YRS AGO,SADLY MAM PASSED AWAY 2 WEEKS AGO. WE CONTACTAD CO OP THEY HAD LOST MY MAMS PLAN. WE HAVE A RIECEPT BUT!!!!!!!!!!THEY REFUSE TO PAY.
THEY HAVE DENIED MY MAM OF HER LAST WISHES,WHICH IS UNBELIEVABLE UPSETTING TO MY FAMILY. MY MAM PAID FOR THIS NOT FOR US TO WORRY.
THEY JUST PAMED US OFF EVERY TIME WE CONTACTED THEM. PLEASE PLEASE!!!!!!!!! DONT USE THEM WE AS A FAMILY ARE SO SO STRESSED WE CANT BELIEVE HOW DISGUSTING THIS COMPANY ARE, THEY SHOULD BE CLOSED DOWN.
WE ARE NOT!!!!!! GOING TO LET THIS GO.
OUR FAMILYS ARE PRECIOUS PLEASE PLEASE 🙏 DONT USE THESE CHARLATANS. I WOULDN'T WANT ANY OTHER FAMILY TO GO THOUGH WHAT WE ARE.”
“As other people have mentioned avoid this company at all costs!
I feel so cheated all I can say is thank God I found out now and can change rather than my children be left trying to deal with this unhelpful dishonest company
They kept saying they had IT issues so we couldn’t make payments
Then cancelled my policy I was told I’d get a refund of all the money paid within 30 days and nothing ever came back
Then I get told I have to wait another 52 days and that I will know where my refund is in
Due course!
This company SERIOUSLY needs to be looked into”
“I would give 0 stars if I could.
When we had our first conversation with the man in the new Milton branch , he got my husband’s name wrong 4 TIMES. And 4,times we corrected him.
Also, when we viewed my husband the day before the funeral, I noticed that they had spelt his name incorrectly on the coffin lid.
On the day of the cremation, the female funeral director just referred to my husband as “dad”.
Obviously all of this was incredibly upsetting, disrespectful, uncaring , unprofessional and unforgivable.
I will be writing to the branch and head office in good time.
In the meantime, I would advise anyone to use anyone other than the Co op.
The celebrant who performed the ceremony was lovely though, thank goodness.”
“NEVER USE THE CO OP THERY TAKE THE MONEY AND FAIL TO DELIVER A SERVICE. I WILL NEVER EVER USE THESE AGAIN AND IF YOU LOVED YOUR LOVED ONE YOU WOULDN'T PUT THEM IN THEIR CARE!!!”
“Co op funeral care Westbridgeford
An absolute disgrace. Due to the sensitive nature of this complaint I will not make this public.Claim to be leaders in funeral care. Claim to listen to families and look after our loved ones. This is not the case.Cause nothing but heart ache to families at such a sad time. This outfit needs closing with immediate effect.
Any absolute shambles of a place.
I would strongly advice everybody and anybody to stay clear of them.”
“Have used co-op for many funerals of 4 family members and everything went well then a few years ago i lost a dear friend that we had been living with us for over 30 years and i had looked after at home as he was disabled. I had all his money from bank ect direct to them and once the funeral was over sent me a invoice with over £1500 credit when i tried to claim it back as i could not prove i was next of kim even though i sent them letter from his doctors and other documents they asked for saying i had looked after this gentleman for 30 years they still decided to keep the money just more interested in the money that all i can say and would never use again”
“would have given zero if I could…
I would have given zero if I could have. If you really loved your loved one that passed away, please do not use this company. Especially the Waltham Abbey branch. Absolutely unacceptable the way we’re treated, give you a date then give that away to someone else. Never answer the phone always goes through to their call centre in Manchester, never call you back when they say. They lie to you, very lack of Communication, we had to ask what time the cars would arrive & the cars were late on the day.
48hrs before my mums cremation was due to take place, we found out by the celebrant (not the coop) that it may not take place & if it did my mum wouldn’t be in the coffin & that she would be cremated at a later date. This was due to my mum having an ICD implant which they knew about from the beginning, & they even received a email from the dr’s surgery, advising who to contact, where it was & that it needed to be removed. My sister gets a call 2 days after the email asking her questions about it. She told them to call barts. Finally my mum went to hospital but it was disconnected not removed, like advised. This caused the near cancellation 48hrs before, as the crematorium refused, as it could blow up.
Obviously we were frantic & took us ages to get to speak to someone at the company, to rectify this. We had to take legal advice. My mum finally had the ICD removed on January 24th a day before she was cremated.
This company only thinks of money, not what you’re going through. Please do not use as losing someone is enough upset & stress, you don’t need these cowboys adding to it.”
“In July 2023, my dear mother passed away, and we chose to engage the services of the local co-op for her arrangements. However, our experience left us deeply disappointed. Upon seeing my mother's body, I was shocked to find it wrapped in a plastic bag under a gown, and the coffin displayed visible marks that were concerning. The staff's reluctance to allow the family to view the body was disheartening, and their multiple excuses only added to our distress. It's important to note that if you decide not to view the body, it seems they may not handle your loved one with the care and respect they deserve. Regrettably, I will never choose their services again, and I strongly advise others to explore alternative options during their time of need.”
“I have had the most amazing experience from Crewe, Cheshire branch. I wanted a very specific arrangement for my husband and nothing was too much trouble.
I was helped every step of the way, Emma & Jan were available whenever I needed advice etc.
I can't get over the warmth, the time given, the expertise, nothing was too much trouble.
This was not the first time we used Crewe branch Co-op. 7 years ago my Dad died and my Mum & I received equally wonderful help.”
“Very very good they helped me with the arrangements of my husbands funeral. They were very professional and took great care of myself and family it was also extremely stress free as possible I would highly recommend them.”
