Coconut Lane Reviews

2.4 Rating 69 Reviews
A
Happiness Grade
A

Customer Service - Good

92.31%
Industry Average
Really happy with the customer service received from Coconut Lane. I ordered the wrong sized phone case but I needed it urgently so they were super helpful in getting this sorted really quickly. Also the phone case is so nice, really lovely matte finish.
posted 5 years ago - Sophie A
Fab little company! I've purchased quite a few of their tech products including laptop sticker, laptop case, phone case and laptop sleeve. Always get great comments on how they look. In my recent order, I had an issue with the clasp on my laptop sleeve, and they were really great in understanding and refunding straight away. Great customer service. Will always continue to purchase!
posted 5 years ago - Anonymous
Overall I'm impressed with the customer service I have received from Coconut Lane. They sent me out the wrong sized phone case (which OK is annoying) but I emailed about this first thing on a Sunday morning and received a reply within 5 minutes. They have quickly and efficiently arranged for the correct size to be sent straight out to me. Really good service - 10/10 would recommend.
posted 5 years ago - Anonymous
Really impressed with the service from Coconut Lane. I'm emailed first thing on a Saturday morning asking to change the address of my delivery and I have already received a reply saying that it has been changed for me. Very efficient service! I'm so excited to receive my Macbook Case.
posted 5 years ago - Anonymous
Excellent customer service from Coconut Lane. Slightly disappointed that the product I ordered wasn't in stock but they provided a great solution!
posted 5 years ago - Anonymous
Really pleased with the service received from Coconut Lane. Jessica was super helpful when I ordered the wrong sized Macbook Case (entirely my fault). She quickly and efficiently arranged an exchange for me. Also really impressed with the quality of the Macbook Case - exactly what I've been looking for!
posted 5 years ago - Sophia
Excellent customer service from Coconut Lane. I ordered a Macbook Case in the wrong size and need an exchange by the weekend - they've already dispatched by replacement and have been super efficient about the whole thing. Oh and the Macbook Case is BEAUTIFUL!
posted 5 years ago - Abigail T
Great Customer Service from Coconut Lane. I accidentally ordered the wrong size phone case but I got in touch with them and within 2 minutes they had replied and sent me through the instructions to exchange it. On a side note - the phone case itself is amazing. Such a lovely matte finish - feels a lot more expensive than the £14 I paid.
posted 5 years ago - Sarah