Coconut Lane Reviews

Name: Coconut Lane
Rating: 2.35

2.4 Rating 72 Reviews

32 %

of reviewers recommend Coconut Lane

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Metrics

2.4

Based on 72 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Coconut Lane 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an ipod case/phone case for my Niece's birthday, the quality however is awful and the customer service rude to say the least. The ipod case doesn't fit together properly and while the design is pretty enough, it is by no means worth the amount paid. The company may have to have a long think about it's future.. I think the only thing I wish I'd done was checked the reviews on here.”

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Posted 2 months ago

“I wish I'd read the reviews!!! I have bought from them twice before with no problems. My recent purchase was ordered over 10 days ago having been told the case takes "a few days". This was reiterated in their response to me chasing up my purchase. Sounds like this company grew too big, too fast and can't handle it.”

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Posted 3 months ago

“I bought a beautiful phone case from this company as it looked lovely and good quality. However after only a month, the design started peeling off and now only 2 months after I bought it, the design has completely gone. Such a shame! Awful quality! Avoid!”

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Posted 4 months ago

“Terrible quality. Don’t buy”

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Posted 9 months ago

“I brought the love heart pink case and it is lovely and very good material, I drop my phone a lot and this has protected it very well, great service as well👍”

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Posted 9 months ago

“Information on product page is not clear at all. Bought a few items which cost £40 but all that I received was a phone chain, not clear at all. Furthermore when ordering it says next day however that only applies to a few items, so paid for no reason as they couldn’t dispatch my item on time. They need to be more clear on their info.”

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Posted 11 months ago

“I ordered watch strap scrunchie on 5th December, money taken from bank account still waiting on purchase, emailed 3 times still waiting reply”

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Posted 11 months ago

“I ordered the Peach NKD case for the iPhone 13 Pro. It arrived within the timescale it said it would and it's nice looking. BUT quite simply, it does not fit my phone properly, therefore it is not fit for purpose. Really disappointing as it's a lovely case!”

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Posted 1 year ago

“Bought a phone case. Money got taken out of My Bank Acc. Got no phone case now they say that my phone case it's still in my basket. Not to be trusted. 😡”

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Posted 1 year ago

“i got a phone case and phone strap that we’re both lovely and seemed to be good quality. but the same day i i received it the phone strap snapped and the beads spilled everywhere. very disappointing and poor quality.”

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Posted 1 year ago

“Light pink phone case turned dark grey around 5 weeks after I bought it. The company replied saying the product description mentioned possible decoloration and gave me cleaning tips. I would understand if this took place after 6-8 months. But just over 1? TRASH.”

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Posted 1 year ago

“Ordered the wrong phone case by accident so sent it back. Had an email saying that they couldn’t exchange it because it was a tough case so I asked for the old phone case back if I brought another which would cover the postage back. Got told that my old one had been destroyed and there was nothing that could be done about and also had my last email ignored! I am disgusted considering the phone cost nearly £20 and have been told I can’t have it back because it has been destroyed!”

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Posted 1 year ago

“I ordered 2 two phone cases. Put the first one on. Looks and feels great. However the speaker holes at the bottom don’t align so some of the speaker holes are covered by the case. Same goes for the camera holes. Very slightly out of line. Disappointed and won’t be buying again unless they improve the quality of the cases.”

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Posted 2 years ago

“The silicone watch straps fasten by one press stud. If you have small wrists, it leaves the end of the strap sticking right out. This resulted in everything catching on it and my watch flying off numerous times, including on the London Underground. I took it off to save losing it. I spent £25 to wear the strap once. I replaced it with a 3 pack from Amazon for half the price which have 2 slots so you can tuck in the end. Wish I’d done that to start with as the waste of money is sickening.”

Helpful Report

Posted 2 years ago

“Ordered a strap and case supposed to be… Ordered a strap and case supposed to be matching but different colours, the case was pretty cheap and buttons rough to press doesn’t feel nice in your hands, asked if I could return or at least exchange but was told no their policy is no return or refunds on the phone case!! Would not recommend this company at all, pay the different and go to Apple at least you’ll have peace of mind the products will be good quality!”

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Posted 2 years ago

“Fantastic… cannot recommend high enough. Website easy to use, very user friendly. Great communication from placing the order to delivery. Absolutely love my watch strap, it’s the black & white zebra stripe, my watch is rose gold and it looks lovely. My iPhone cover is green leave effect which again is great quality. Thank you will order again shortly.”

Helpful Report

Posted 2 years ago

“Cheap quality. My Apple Watch has fallen off my wrist several times with their strap.”

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Posted 2 years ago

“Website looks good and items look quality online. The reality is very different. Cheap, ill fitting and incorrect sizes delivered.”

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Posted 2 years ago

“Bought two straps for my Fitbit and the print was lovely but did not cover sides of strap, so they were bright white which really stands out? So look cheap. I’ve seen nicer on eBay for a third of the cost. Also they take £2.95 off your refund to reimburse their postage and then you have to pay yourself to return. So cost me £6 to return straps that turned up not looking the same in the picture? The customer service was quick to reply but not much help really. Will but some from eBay. No wonder they offer huge discounts the stuff is not good quality.”

Helpful Report

Posted 2 years ago

“The tool the sent with the watch was already Broken and to be frank you can get the same watch strap on Amazon for half the price. Wouldn’t waste your money”

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Posted 2 years ago

Coconut Lane is rated 2.4 based on 72 reviews