Coconut Lane Reviews

Name: Coconut Lane
Rating: 2.23

2.2 Rating 79 Reviews

29 %

of reviewers recommend Coconut Lane

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Metrics

2.2

Based on 79 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Coconut Lane 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service! After being asked to write a review which must be a generic email, I responded to say that I wouldn’t write a review as I was disappointed with a order, but had not had any issues with previous orders, I explained that I wouldn’t order from coconut lane again. Kia responded asking for proof of the fault, she accepted the proof & offered to replace the case. I confirmed which case I would be happy with & I haven’t heard anything from her in over a month, nor have I received the replacement phone case. Disappointing customer service & sadly some of the cases can be brought from other websites for a fraction of the price.”

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Posted 6 days ago

“Poor quality. A terrible phone case for a very high price. Cheap plastic junk.”

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Posted 1 month ago

“Bought a pack of beaded straps for my daughter, very poor quality - 2 already broken, 1 of which had only just been put on the phone. Will not be buying again or recommending to anyone!”

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Posted 4 months ago

“All items can be purchased from SHEIN and temu”

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Posted 5 months ago

“I bought a supposedly stainless steel watch strap, tarnished my wrist causing wrist to discolour & has left me with contact dermatitis.”

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Posted 5 months ago

“I ordered a vegan watch strap and when it came it was genuine leather! Not happy.”

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Posted 5 months ago

“I had a fantastic experience working with Benito Gabriel and his team. They were professional, diligent, and extremely knowledgeable in helping me recover all the money I lost to a scam platform. From start to finish, they kept me informed and reassured throughout the process. I highly recommend their services to anyone who finds themselves in a similar situation—Benito and his team truly deliver results! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 5 months ago

“I ordered an ipod case/phone case for my Niece's birthday, the quality however is awful and the customer service rude to say the least. The ipod case doesn't fit together properly and while the design is pretty enough, it is by no means worth the amount paid. The company may have to have a long think about it's future.. I think the only thing I wish I'd done was checked the reviews on here.”

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Posted 9 months ago

“I wish I'd read the reviews!!! I have bought from them twice before with no problems. My recent purchase was ordered over 10 days ago having been told the case takes "a few days". This was reiterated in their response to me chasing up my purchase. Sounds like this company grew too big, too fast and can't handle it.”

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Posted 11 months ago

“I bought a beautiful phone case from this company as it looked lovely and good quality. However after only a month, the design started peeling off and now only 2 months after I bought it, the design has completely gone. Such a shame! Awful quality! Avoid!”

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Posted 11 months ago

“Terrible quality. Don’t buy”

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Posted 1 year ago

“I brought the love heart pink case and it is lovely and very good material, I drop my phone a lot and this has protected it very well, great service as well👍”

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Posted 1 year ago

“Information on product page is not clear at all. Bought a few items which cost £40 but all that I received was a phone chain, not clear at all. Furthermore when ordering it says next day however that only applies to a few items, so paid for no reason as they couldn’t dispatch my item on time. They need to be more clear on their info.”

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Posted 1 year ago

“I ordered watch strap scrunchie on 5th December, money taken from bank account still waiting on purchase, emailed 3 times still waiting reply”

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Posted 1 year ago

“I ordered the Peach NKD case for the iPhone 13 Pro. It arrived within the timescale it said it would and it's nice looking. BUT quite simply, it does not fit my phone properly, therefore it is not fit for purpose. Really disappointing as it's a lovely case!”

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Posted 1 year ago

“Bought a phone case. Money got taken out of My Bank Acc. Got no phone case now they say that my phone case it's still in my basket. Not to be trusted. 😡”

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Posted 1 year ago

“i got a phone case and phone strap that we’re both lovely and seemed to be good quality. but the same day i i received it the phone strap snapped and the beads spilled everywhere. very disappointing and poor quality.”

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Posted 1 year ago

“Light pink phone case turned dark grey around 5 weeks after I bought it. The company replied saying the product description mentioned possible decoloration and gave me cleaning tips. I would understand if this took place after 6-8 months. But just over 1? TRASH.”

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Posted 2 years ago

“Ordered the wrong phone case by accident so sent it back. Had an email saying that they couldn’t exchange it because it was a tough case so I asked for the old phone case back if I brought another which would cover the postage back. Got told that my old one had been destroyed and there was nothing that could be done about and also had my last email ignored! I am disgusted considering the phone cost nearly £20 and have been told I can’t have it back because it has been destroyed!”

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Posted 2 years ago

“I ordered 2 two phone cases. Put the first one on. Looks and feels great. However the speaker holes at the bottom don’t align so some of the speaker holes are covered by the case. Same goes for the camera holes. Very slightly out of line. Disappointed and won’t be buying again unless they improve the quality of the cases.”

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Posted 2 years ago

Coconut Lane is rated 2.2 based on 79 reviews