The laptop cases are made from a material that cracks. The corners cracked within a few weeks of use, resulting in a piece getting into the corner of my laptop and then causing the screen to crack when it was closed. It cost over £500 for the Apple store to repair. I thought it was bad luck so ordered another, only to discover it did the exact same thing – crumbling at the corners. I emailed asking for a refund and a contribution towards the cost of the repair (which I am entitled to, as per the damages section of the Consumers Rights Act). They offered £100 in vouchers (which I obviously didn't want, given their products are not fit for purpose) and then proceeded to claim that the laptop case 'primary purpose' is not to protect the laptop but instead 'are designed with aesthetics in mind'. This is despite their website stating it is 'a super-protective hard-backed' case. The CEO also stated no one else had reported this issue, even though there are similar reviews on Trust Pilot. I am now beginning ADR in the hope of claiming some of this cost back. If a ‘super-protective’ laptop case causes damage to a laptop, it is not fit for purpose and it should be discontinued.