Coconut Lane Reviews

Name: Coconut Lane
Rating: 2.39

2.4 Rating 69 Reviews

33 %

of reviewers recommend Coconut Lane

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2.4

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Coconut Lane 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible quality. Don’t buy”

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Posted 1 month ago

“I ordered watch strap scrunchie on 5th December, money taken from bank account still waiting on purchase, emailed 3 times still waiting reply”

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Posted 4 months ago

“Bought a phone case. Money got taken out of My Bank Acc. Got no phone case now they say that my phone case it's still in my basket. Not to be trusted. 😡”

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Posted 7 months ago

“Light pink phone case turned dark grey around 5 weeks after I bought it. The company replied saying the product description mentioned possible decoloration and gave me cleaning tips. I would understand if this took place after 6-8 months. But just over 1? TRASH.”

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Posted 1 year ago

“Ordered the wrong phone case by accident so sent it back. Had an email saying that they couldn’t exchange it because it was a tough case so I asked for the old phone case back if I brought another which would cover the postage back. Got told that my old one had been destroyed and there was nothing that could be done about and also had my last email ignored! I am disgusted considering the phone cost nearly £20 and have been told I can’t have it back because it has been destroyed!”

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Posted 1 year ago

“The silicone watch straps fasten by one press stud. If you have small wrists, it leaves the end of the strap sticking right out. This resulted in everything catching on it and my watch flying off numerous times, including on the London Underground. I took it off to save losing it. I spent £25 to wear the strap once. I replaced it with a 3 pack from Amazon for half the price which have 2 slots so you can tuck in the end. Wish I’d done that to start with as the waste of money is sickening.”

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Posted 1 year ago

“Ordered a strap and case supposed to be… Ordered a strap and case supposed to be matching but different colours, the case was pretty cheap and buttons rough to press doesn’t feel nice in your hands, asked if I could return or at least exchange but was told no their policy is no return or refunds on the phone case!! Would not recommend this company at all, pay the different and go to Apple at least you’ll have peace of mind the products will be good quality!”

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Posted 1 year ago

“Cheap quality. My Apple Watch has fallen off my wrist several times with their strap.”

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Posted 1 year ago

“Bought two straps for my Fitbit and the print was lovely but did not cover sides of strap, so they were bright white which really stands out? So look cheap. I’ve seen nicer on eBay for a third of the cost. Also they take £2.95 off your refund to reimburse their postage and then you have to pay yourself to return. So cost me £6 to return straps that turned up not looking the same in the picture? The customer service was quick to reply but not much help really. Will but some from eBay. No wonder they offer huge discounts the stuff is not good quality.”

Helpful Report

Posted 1 year ago

“The laptop cases are made from a material that cracks. The corners cracked within a few weeks of use, resulting in a piece getting into the corner of my laptop and then causing the screen to crack when it was closed. It cost over £500 for the Apple store to repair. I thought it was bad luck so ordered another, only to discover it did the exact same thing – crumbling at the corners. I emailed asking for a refund and a contribution towards the cost of the repair (which I am entitled to, as per the damages section of the Consumers Rights Act). They offered £100 in vouchers (which I obviously didn't want, given their products are not fit for purpose) and then proceeded to claim that the laptop case 'primary purpose' is not to protect the laptop but instead 'are designed with aesthetics in mind'. This is despite their website stating it is 'a super-protective hard-backed' case. The CEO also stated no one else had reported this issue, even though there are similar reviews on Trust Pilot. I am now beginning ADR in the hope of claiming some of this cost back. If a ‘super-protective’ laptop case causes damage to a laptop, it is not fit for purpose and it should be discontinued.”

Helpful Report

Posted 1 year ago

“The audacity to sell sets that promise matching prints but look absolutely nothing alike in colour is literally what this company does. Definitely should have read reviews before buying.”

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Posted 2 years ago

“Ordered my watch strap 20 days ago. Still not sign of delivery!”

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Posted 2 years ago

“worest experience ever ive ordered phone, case laptop case online and it hasn't arrived at all. No one replied to emails there isnt any number to call. very disppointed will never ever order in cocount lane again.”

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Posted 2 years ago

“WISH I'D READ REVIEWS 1ST BEFORE ORDERING!!! ORDERED PERSONALISED PHONE CASE FOR A CHRISTMAS GIFT, WAS SO PLEASED IT CAME IN TIME AND THEN OPENED IT AND COULDNT BE MORE DISAPPOINTED...NO INITIALS ON IT, SO PAID £22 For A BIT OF PLASTIC”

Helpful Report

Posted 2 years ago

“Ordered my mum a personalised dog phone case for Christmas around the first or second week of December. On Monday 20/12/21 I received a dispatch email saying my order was on the way, which I though was a little late despite the 4 day rule of ordering personalised emails. Emailed Coconut Lane customer service and have had no response, and now have no gift for my mum. Won’t be buying anything from here again, I wish I had read the reviews earlier.”

Helpful Report

Posted 2 years ago

“I ordered a personalised phone case with my initial and a heart next to it. It took 3 weeks to come and the printing was incorrect. It was not specified anywhere on the website that symbols cannot be printed. I received a phone case saying H?? which I was very disappointed by. I reached out to customer service about this issue and was responded to by someone called Charlotte. She was very rude and told me that I should have known their machine doesn’t print symbols :/ I will attach screenshots of my experience with a staff member as I am shocked by how disrespectful she was. I have purchased many personalised products before and have never been so appalled. Will definitely not recommend!!”

Coconut Lane 1 star review on 14th December 2021

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Posted 2 years ago

“Bad customer service and the returns policy is a disgrace”

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Posted 2 years ago

“I ordered the matching ‘tan spots’ case and watch strap for my iPhone The watch strap came first (which they only tell you it won’t come at the same time AFTER you’ve paid) So the strap came and it looked kinda pinky… so I thought ok well see what the phone case shows up like Phone case finally arrives and it is tan! So my ‘matching’ set does not match in the slightest! I emailed thinking they’d understand and be sorry for their error but they wernt! They told me that it’s the way it’s printed and that’s that if I want to send it back I can, at my own expense! Not a chance will I be paying that! Shame really because I was going to use them for Christmas presents but not now, they’d of had a fortune off me up until Christmas if they’d of actually sent matching items! So bad that it’s advertised as ‘tan’ when it’s definitely not. Won’t order again, if I could give 0 stars I would.”

Coconut Lane 1 star review on 11th October 2021

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Posted 2 years ago

“Poor quality for the price , and the personalisation looks as if it’s been tippexced on its looks cheap and nasty . Which is a shame as present from my daughter ! Not to mention the first order arrived in an empty bag .”

Coconut Lane 1 star review on 10th July 2021

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Posted 2 years ago

“HORRENDOUS NASTY LITTLE COMPANY. AVOID AT ALL COSTS. Customer service is actually an imature little girl that will send you narly emails up to 10pm at night trying to convince you that you-the customer are in the wrong. Photos dont Actually match what they sell and their attitude is simply we do not accept products back. Not even if they made the error themselves. Pip off Britain”

Helpful Report

Posted 2 years ago

Coconut Lane is rated 2.4 based on 69 reviews