Coconut Lane Reviews

2.4 Rating 69 Reviews
33 %
of reviewers recommend Coconut Lane
2.4
Based on 69 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 62%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour

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Coconut Lane 5 star review on 15th February 2024
Louise
Coconut Lane 1 star review on 26th March 2023
Anonymous
Coconut Lane 5 star review on 13th September 2022
Libby May
Coconut Lane 5 star review on 13th September 2022
Libby May
Coconut Lane 1 star review on 11th August 2022
Anonymous
Coconut Lane 1 star review on 2nd May 2022
Victoria
Coconut Lane 1 star review on 8th April 2022
Mel
5
Anonymous
Anonymous  // 01/01/2019
I ordered a collection of matching iPad, mac book, air pot and iPhone cases for my daughters birthday. 3 of the items arrived quickly whilst the iPad case was personalised so I waited a little longer for it to arrive. I was so disappointed when it arrived. It doesn't match at all. The colour is completely different and the size of the print is a much larger scale to the other items and to what is shown online and the iPad case quality is really poor - such a disappointment when the other items are so lovely. I contacted Coconut Lane expecting them to understand my disappointment. Unfortunately they just keep telling me that the case is printed differently and despite the website showing the items as matching and them encouraging you to buy matching items, they do not match. Coconut Lane are now trying to say that despite mis selling items and falsely advertising them that I need to pay to return the items. I don't feel I should be out of pocket when I am not at fault.
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Posted 3 years ago
DO NOT BUY THE IPAD CASE!!!! It is so poorly made! The case looks and feels cheap. It is not secure for the iPad! The velcro comes undone and the £1600 iPad almost falls out! The case “securing” covers half the iPad screen including the camera so makes the iPad unusable! Avoid at all costs! Waste of money! Not sold fit for purpose!! Then they try to scam you and refuse to refund when you complain about their faulty case! Reporting to trading standards!
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Posted 3 years ago
TERRIBLE CUSTOMER SERVICE DO NOT BUY FROM THIS COMPANY
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Posted 3 years ago
Ordered a phone case which looked lovely online, when it arrived was very poor quality and honestly looked cheap and tacky. Refused refund also. Do not buy from this company, products are cheap looking!
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Posted 3 years ago
DONT ORDER. I would give half a star if I could. I bought the rose gold mac bundle as a bday present to myself. I'm super disappointed in the product quality, especially for the price I paid. The items look much better on the site. In person the phone case is cheap. The MacBook skin got creased in shipment and looks bad once applied. The notebook is minuscule, and the graphic design on everything isn't rose gold. Its not rose, or even pink, its BROWN. No metallic. I've ordered products from Shein that are better. For 30 euros I feel absolutley robbed. Given I live outside the UK, the cost of shipping to return it would cost me more than I paid. Worst birthday gift ever. The photos were taken on rose pink sheets to shoe how little "rose gold" there actually is.
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Posted 3 years ago
Ordered the skin set a week ago. On the website it states the standard delivery I paid for takes between 2-4 days. A week has gone by and nothing has appeared. Would not recommend.
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Posted 4 years ago
DO NOT ORDER FROM THIS COMPANY I ordered a phone case which said it offered ‘100% protection’. The case does not cover the phone sufficiently and would clearly leave the phone open to be scratched. When I questioned this I was argued with by the CEO, told that it would cover the back of the phone and what more do I expect, and they were extremely rude.
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Posted 4 years ago
Poor customer service, slow delivery, wrong items dispatched. AVOID
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Posted 4 years ago
Ordered the skin bundle - flimsy, poor quality and had to pay to send it back. It all looks lovely, but its cheap tat.
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Posted 4 years ago
Worst conaony
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Posted 4 years ago
Ordered a phone case on 19th of august it is now 28th and still no phone case awful delivery contacted them by email and they asked did I have my address right like I’m gonna put the wrong address I’ve asked for a refund but as yet no reply
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Posted 4 years ago
The products aren’t the best and I am still waiting for my refunds despite the items being returned on 4/9/18. Wouldn’t recommend.
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Posted 5 years ago
Purchased 4 notebooks (if you want to even call them a notebook) and they all came with literally 14 pages each. Yes. 7 pages and you hit the middle and then 7 other pages. Absolute daylight robbery. Save your money do not spend here!!!
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Posted 5 years ago
Absolutley awful quality, ‘matching’ bundles are not matching as colours are different because of different ‘printer techniques’. Image on phone case is distorted and the staff have not helped one bit - so rude!!! Waste of money and time do not purchase from here. Absolutely awful.
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Posted 5 years ago
DO NOT ORDER!!!!! First time ever ordering from here I paid for next day delivery and it didn’t come and it wouldn’t let me track my item this website is not worth the hassle you have to go through for the items you’ve paid for !!!!
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Posted 5 years ago
Order still not received after more than six working days and no response from coconut lane to any of my emails. Buyer beware of sites that you can only contact via email or twitter. They’ve got something they want to hide behind to cover for their poor customer service.
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Posted 6 years ago
I order 4 items and only 3 were delivered. As they were for a gift and the main item was the one missing as they no longer had stock I wanted to return the whole order. Even though I wasn't advised of the missing item being unavailable after I'd paid for it, I was told as per their T&C's that I had to pay for the returns. They provided possibly the worst customer service I've had in years. And not only that I also had to chase for my return payment as they didn't process this in line with their T&C's either. Would definitely not recommend
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Posted 6 years ago
Coconut Lane is rated 2.4 based on 69 reviews