Coconut Lane Reviews

2.4 Rating 69 Reviews
33 %
of reviewers recommend Coconut Lane
2.4
Based on 69 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 62%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour

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Coconut Lane 5 star review on 15th February 2024
Louise
Coconut Lane 1 star review on 26th March 2023
Anonymous
Coconut Lane 5 star review on 13th September 2022
Libby May
Coconut Lane 5 star review on 13th September 2022
Libby May
Coconut Lane 1 star review on 11th August 2022
Anonymous
Coconut Lane 1 star review on 2nd May 2022
Victoria
Coconut Lane 1 star review on 8th April 2022
Mel
5
Anonymous
Anonymous  // 01/01/2019
Purchased 4 notebooks (if you want to even call them a notebook) and they all came with literally 14 pages each. Yes. 7 pages and you hit the middle and then 7 other pages. Absolute daylight robbery. Save your money do not spend here!!!
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Posted 5 years ago
Great Customer Service from Coconut Lane. I accidentally ordered the wrong size phone case but I got in touch with them and within 2 minutes they had replied and sent me through the instructions to exchange it. On a side note - the phone case itself is amazing. Such a lovely matte finish - feels a lot more expensive than the £14 I paid.
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Posted 5 years ago
I'm thrilled with my first order from Coconut Lane. Amazing quality products and really affordable. The parcel came with such cute little extras - I'm obsessed with the 10 commandment cards. I will definitely be coming back and shopping with Coconut Lane again, perfect for cute little gifts and quirky items. Also SUCH speedy delivery - I ordered with their standard option and it came the next day!
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Posted 5 years ago
Absolutley awful quality, ‘matching’ bundles are not matching as colours are different because of different ‘printer techniques’. Image on phone case is distorted and the staff have not helped one bit - so rude!!! Waste of money and time do not purchase from here. Absolutely awful.
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Posted 5 years ago
DO NOT ORDER!!!!! First time ever ordering from here I paid for next day delivery and it didn’t come and it wouldn’t let me track my item this website is not worth the hassle you have to go through for the items you’ve paid for !!!!
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Posted 5 years ago
I came across coconut lane when searching for a new phone case. I loved the colours and designs they had to chose from as well as the other products too! I was disappointed that most of the choice of phone case were only for iPhones, having a Samsung it limits choice. Not everyone has an iPhone! Website is easy to use and delivery took average 3 days. I would use coconut lane again.
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Posted 5 years ago
I love this company. I have bought from them three times now and every time I have been super happy with my items and delivery has been o fast :) Such cute items too! Especialy love their phone cases.
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Posted 6 years ago
Order still not received after more than six working days and no response from coconut lane to any of my emails. Buyer beware of sites that you can only contact via email or twitter. They’ve got something they want to hide behind to cover for their poor customer service.
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Posted 6 years ago
I order 4 items and only 3 were delivered. As they were for a gift and the main item was the one missing as they no longer had stock I wanted to return the whole order. Even though I wasn't advised of the missing item being unavailable after I'd paid for it, I was told as per their T&C's that I had to pay for the returns. They provided possibly the worst customer service I've had in years. And not only that I also had to chase for my return payment as they didn't process this in line with their T&C's either. Would definitely not recommend
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Posted 6 years ago
Coconut Lane is rated 2.4 based on 69 reviews