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Coconut Lane Reviews

2.2 Rating 82 Reviews
29 %
of reviewers recommend Coconut Lane
2.2
Based on 82 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 62%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour

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Coconut Lane 5 star review on 15th February 2024
Louise
Coconut Lane 1 star review on 26th March 2023
Anonymous
Coconut Lane 5 star review on 13th September 2022
Libby May
Coconut Lane 5 star review on 13th September 2022
Libby May
Coconut Lane 1 star review on 11th August 2022
Anonymous
Coconut Lane 1 star review on 2nd May 2022
Victoria
Coconut Lane 1 star review on 8th April 2022
Mel
5
Anonymous
Anonymous  // 01/01/2019
Order still not received after more than six working days and no response from coconut lane to any of my emails. Buyer beware of sites that you can only contact via email or twitter. They’ve got something they want to hide behind to cover for their poor customer service.
Helpful Report
Posted 8 years ago
I order 4 items and only 3 were delivered. As they were for a gift and the main item was the one missing as they no longer had stock I wanted to return the whole order. Even though I wasn't advised of the missing item being unavailable after I'd paid for it, I was told as per their T&C's that I had to pay for the returns. They provided possibly the worst customer service I've had in years. And not only that I also had to chase for my return payment as they didn't process this in line with their T&C's either. Would definitely not recommend
Helpful Report
Posted 8 years ago
Coconut Lane is rated 2.2 based on 82 reviews