CoffeeSuppliesDirect Reviews

"I ordered two boxes of Twinings English Breakfast (Decaffinated) 100bags. \r\nOrder number #CSD4397\r\n\r\nOnce they arrived I discovered that they\u2019d incorrectly sent me caffeinated by mistake. Phoned and spoke to James, polite guy, whom asked me to send photo proof which I did as soon as I got off the phone. Then I receive an email requiring me to return the two boxes and once they\u2019ve received them back they\u2019ll resend out my order. \r\n\r\nWhat a joke, so somebody in the warehouse marks off my invoice and sends the wrong items and I\u2019ve got to take the time out of my super busy schedule to send them back \u2018n\u2019 then continue to wait for you to receive before you\u2019ll despatch what I actually ordered originally. what kind of backward company policy is that??? Do you know the last time I went to my local post office I had to queue up for 40mins just to be able to use a self service till to post a parcel. Sorry no way!!!\r\n\r\nWhat you should do is take the loss for YOUR mistake, NOT mine and right off the \u00a320.04 cost and send me what I actually paid for without delay! Whatever happened to the customer is always right? I\u2019m sure any prospective future customer reading this would agree that its ridiculous on such a small value order. The correct way to handle a discrepancy, or better still, take it out of the employees pay packet, THEY did make the mistake NOT me and THEY didn\u2019t do the picking and packing job right that you pay them to do\u2026 correct?! I\u2019m caffeine intolerant so it\u2019s not as if they are even of any use to me. \r\n\r\nWhat an abysmal business!!! I\u2019ll take them to my local supermarket and put them into the white food bank bin for family\u2019s and people on low incomes who are struggling. I\u2019ll now buy the decaffeinated Twinings teabags elsewhere from a company that actually care about there customers when things don\u2019t go smoothly. ANYBODY READING THIS - DO YOU REALLY WANT TO BE INCONVENIENCED BY THIS COMPANY IF YOUR ORDER ARRIVES INCORRECT. JUST SAYING. AVOID!!!!!! \r\n\r\n#I\u2019ll remove this review if I\u2019m not inconvenienced and I actually receive what I paid my hard earned money for. Not much to ask really!\ud83e\udd14"

"I ordered two boxes of Twinings English Breakfast (Decaffinated) 100bags. \r\nOrder number #CSD4397\r\n\r\nOnce they arrived I discovered that they\u2019d incorrectly sent me caffeinated by mistake. Phoned and spoke to James, polite guy, whom asked me to send photo proof which I did as soon as I got off the phone. Then I receive an email requiring me to return the two boxes and once they\u2019ve received them back they\u2019ll resend out my order. \r\n\r\nWhat a joke, so somebody in the warehouse marks off my invoice and sends the wrong items and I\u2019ve got to take the time out of my super busy schedule to send them back \u2018n\u2019 then continue to wait for you to receive before you\u2019ll despatch what I actually ordered originally. what kind of backward company policy is that??? Do you know the last time I went to my local post office I had to queue up for 40mins just to be able to use a self service till to post a parcel. Sorry no way!!!\r\n\r\nWhat you should do is take the loss for YOUR mistake, NOT mine and right off the \u00a320.04 cost and send me what I actually paid for without delay! Whatever happened to the customer is always right? I\u2019m sure any prospective future customer reading this would agree that its ridiculous on such a small value order. The correct way to handle a discrepancy, or better still, take it out of the employees pay packet, THEY did make the mistake NOT me and THEY didn\u2019t do the picking and packing job right that you pay them to do\u2026 correct?! I\u2019m caffeine intolerant so it\u2019s not as if they are even of any use to me. \r\n\r\nWhat an abysmal business!!! I\u2019ll take them to my local supermarket and put them into the white food bank bin for family\u2019s and people on low incomes who are struggling. I\u2019ll now buy the decaffeinated Twinings teabags elsewhere from a company that actually care about there customers when things don\u2019t go smoothly. ANYBODY READING THIS - DO YOU REALLY WANT TO BE INCONVENIENCED BY THIS COMPANY IF YOUR ORDER ARRIVES INCORRECT. JUST SAYING. AVOID!!!!!! \r\n\r\n#I\u2019ll remove this review if I\u2019m not inconvenienced and I actually receive what I paid my hard earned money for. Not much to ask really!\ud83e\udd14"