“I previously used CoinBig•com, and at some point the old website was no longer accessible, which caused concern because I still had an account and activity associated with it. At first, I wasn’t sure what had changed or where to continue.
Later, I learned that the platform had moved to a new domain, CoinBig•exchange, and that existing users needed to continue on the new website. After reviewing the information provided, I followed the required steps to proceed.
The process took some time, but once completed, I was able to sign in successfully. I had access to my account again, including my funds, and everything appeared as expected.
Although the situation was confusing at the beginning, it became clear after following the guidance. Based on my experience, the transition to CoinBig•exchange was handled properly, and I’m satisfied with how it turned out.”
“I had a really smooth experience with Merge. The merge process was handled professionally and the support team {coinbig•exchange} was very responsive throughout. They took their time to explain everything clearly and made sure the issue was fully resolved before closing the case.
What stood out most was the patience and efficiency of the support team — no delays, no confusion, just straight solutions. Overall, I’m very satisfied with how everything was handled and I appreciate the level of customer care provided.”
“I had two accounts that needed to be merged, and the support team handled it professionally. They asked for the necessary verification, explained each step clearly, and completed the merge without any issues. I appreciate how smooth and stress-free the process was.”
