“have been waiting for someone from the support to do something about my BTC withdrawal that has been stuck at the "passed" stage for 2 days now.
There is always no one in the customer support chat to talk to. The ticket system has no follow-up and feedback loop. You are forced to write a new ticket every time and the whole process of "going to nowhere" starts all over again.
You are sent a feedback form only when an issue (occasionally by some miracle) has been solved. Only then you are given an option of complaint where you can say "My issue was not resolved." We cannot give any feedback on unresolved issues and only given that option when an issue has been addressed? Where is the logic? It's like CoinEx is forcing us to provide only positive feedback because it requests feedback only when the outcome is positive. It is a flawed feedback loop CoinEx! nattentive and cruel when it comes time for you to withdraw your money. Stay away from this use-less trading platform. for those who have already been scammed, contact FOS TER BOO, ORG for help. These are the guys who helped me retrieve my money from coinex”
“Initially, I was lured by the promise of high returns and low fees on Coinex. However, soon after depositing my funds, I discovered that my account had been frozen and my withdrawals were blocked without any explanation. I immediately reached out to Coinex's customer support, but my emails and calls went unanswered.
As days turned into weeks, my desperation grew. I realized that I had fallen victim to a heartless scam, and my life savings were gone in an instant. The feeling of betrayal and hopelessness was overwhelming.
In a moment of desperation, I stumbled upon Trievalscom, a recovery service that promised to help victims of cryptocurrency scams. With a glimmer of hope, I reached out to them, and they listened attentively to my story.
To my astonishment, Trievalscom's team of experts took immediate action. They conducted a thorough investigation into the Coinex scam and identified the perpetrators. Within a matter of days, they had successfully traced and recovered my 75k
I am eternally grateful to Trievalscom for their professionalism, unwavering support, and unwavering determination in helping me regain my stolen money. They went above and beyond to ensure that justice was served and that the scammers were brought to accountability.”
