D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over several years, wife has had 2 new cars from Appleyard’s Huddersfield, lodger also 2, self 1. Always found staff friendly, helpful & knowledgeable.”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Alan, Thank you for taking the time to send us your feedback. It's great for us to hear how friendly, helpful & knowledgeable you have always found our staff. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Alan for your review, we appreciate your support and look forward to providing you all with the same great service in the future.

Posted 4 years ago

“I came to your Ashton branch for the Suzuki website deal of a Swift SZ-5 at approximately £15,500. Although I was told to come back a day later to test drive a car, I attended the showroom on the last day of the deal but, I was advised that there would be offers in the new month, i.e. the next day. The next day following the test drive, I was completely happy with the car and ready to sign but, when I was presented with the figures the vehicle had increased in price by over £3,000. I was told that the offer had ended the previous day (when I was told to come back the next day) and that I could no longer avail myself of that £15,500 SZ5 deal. I was also offered £100 part ex on an £18,000+ purchase. Toyota gave me £400 on a £9,500 purchase. I left the showroom completely demoralised. I've since bought a Toyota Yaris. I felt that what happened to me was completely unethical. It gave an older female purchasing a car alone the distinct feeling that the £ signs rolled up. Consequently, I would not use your company again as I would not feel comfortable doing so. The salesperson, however, was absolutely fine; courteous and polite. He was doing his job as instructed by the Business Manager, which is why I awarded 2* and not one.”

Helpful Report

Posted 4 years ago

“Really friendly and efficient service from the team at Colin Appleyard-Ashton Under Lyne. I also felt safe going in to the showroom as their Covid measures were up to scratch! I have been a loyal customer for the last 7 years and Nick Hughes was very good at looking after me.”

Helpful Report

(Ashton-under-Lyne) - Posted 4 years ago

Hi Cheryl, Good to hear back from you and thank you for taking the time to send us your feedback. We're very pleased to hear happy you were with the service that you received from Nick and the team at our Ashton branch. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again for your review, we appreciate your support and very much value your loyalty. Enjoy your New Suzuki Swift.

Posted 4 years ago

“Having received a flyer promoting deals available I called in to the Ashton branch and spoke to Michael. Michael has only been with the Company for a short period of time and after a lengthy discussion and various options I signed up for a New style Ignis. The delivery date was given as the 12th October however, following a phone call from Michael I picked up my vehicle 30th September. During the sale process Michael was extremely patient, polite and friendly. I have been a loyal customer since 1985, Well Done Ashton Branch.”

Helpful Report

(Ashton-under-Lyne) - Posted 4 years ago

Hi Angela, Many thanks for taking the time to send us your feedback and share your thoughts with us. We're delighted to hear how pleased you were with the service that you received from Michael at our Ashton dealership and we will forward your kind words onto him. We hope you enjoy your New Suzuki Ignis and thanks again for your review, we really appreciate your support and very much value your continued loyalty over all these years.

Posted 4 years ago

“We love our car bought on Tuesday from Colin Appleyard Keighley,thank you to Matthew for good friendly service.”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi Kathleen, Good to hear back from you. It's great to hear how pleased you are with your Citroen C3 and also the service that you received from Matthew here at our Keighley branch. We wish you many miles of safe and enjoyable motoring and look forward to seeing you again soon.

Posted 4 years ago

“Car service and Maintenence first class. Excellent customer service. Quick, on time, good price and was kept informed of progress. Well done.”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi Jo, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Jo, we appreciate your support.

Posted 4 years ago

“Great service lovely staff really friendly”

Helpful Report

(Bradford) - Posted 4 years ago

Hi, Many thanks for taking the time to send us your feedback. We're delighted to hear how satisfied you were with the service that you received from Ian and the team at our Bradford dealership and we will forward your kind words on. We wish you many miles of safe and enjoyable motoring in your New Suzuki S-Cross and thanks for once again choosing Colin Appleyard, we value your loyalty.

Posted 4 years ago

“Excellent service from Dan at keighley. Would definitely recommend.”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi Steve, Good to hear back from you and thanks very much for the great review. We very pleased to hear that Dan provided you with excellent service and we will forward your kind words on. Enjoy your Suzuki Ignis Steve and thank you for choosing Colin Appleyard.

Posted 4 years ago

“In these unusual times Mathew at Bradford was very polite and very professional In the way he dealt with my purchase of a vitara . Also Jason who as always been very helpful helped with fitting of car mats I had supplied. Over the last 10 years I have always had good service from Colin Appleyard’s.”

Helpful Report

(Bradford) - Posted 4 years ago

Hi Dave, Thanks very much for taking the time to send us your feedback and leave us a 5 star review. We're very pleased to hear how satisfied you were with the service that you received from Matthew and Jason at our Bradford dealership. Thanks again for your review Dave, we really appreciate your support and very much value your loyalty over all these years. Enjoy your Suzuki Vitara .

Posted 4 years ago

“Quite simply I had a v bad experience with 5his firm regarding p/x...all my emails of complaint went unanswered ...so consequently I would never go 5here again I give you one star because the car bought new has proved to be ok...”

Helpful Report

Posted 4 years ago

Hi Nigel, We're sorry to read your negative review. With any complaints we receive we always look into them fully to ensure we're able to address those concerns. Upon looking into this, we are unable to locate any records of the complaints that you have raised. If you feel this is an error on our behalf please fill in the form located at the following link and we will ensure your comments are investigated - https://www.colinappleyard.com/company/feedback

Posted 4 years ago

“Made the experience of buying a car very straightforward. Many thanks to Mr Ali from Huddersfield branch for all his work for me especially for bringing the car to the Ashton branch. He made the whole transaction very easy for me. No hesitation dealing with Appleyards in the future. Cheers”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi David, Good to hear back from you and many thanks for your feedback. It's great to hear how straightforward you found the process of purchasing your Suzuki Vitara with thanks going to Ali and the team. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again David, we really appreciate your support.

Posted 4 years ago

“Allan, Keighley. Seeking to change my car I called in at Cornmill Garage in Keighley. Spoke to Daniel, and took a Suzuki Swift SZ3 for a test drive. Liked it. Exactly one week later I collected my new Swift. In 55 years of car ownership, this is the best dealership I have ever dealt with by far - and the quickest turnaround.. No pressure, a fair part exchange allowance, and excellent service and courtesy from Daniel - plus a complimentary bottle of wine! (Never had that before!) Based on my experience at Colin Appleyard, Keighley, I have no hesitation in recommending this dealershop.”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi Allan, Good to hear back from you and thanks very much for the glowing review. We're so pleased to hear how satisfied you were with the service that you received from Dan at our Keighley dealership and we will forward you kind words on. Thanks again Allan we really appreciate your feedback and wish you many miles of safe motoring in your New Suzuki Swift. Enjoy the wine and we look forward to providing you with the same great service in the future.

Posted 4 years ago

“No problem at all buying a new car with the help of Christian. Everything went smoothly and completely satisfied.”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Anthony, Good to hear back from you and thanks very much for sharing your thoughts with us. We're delighted to hear how smoothly everything went and also that you were happy with the service that you received from Christian. Thanks again for your review Anthony and we hope you enjoy many miles of safe and enjoyable motoring in your New Suzuki Ignis.

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Hi, Thanks for the great review, we really appreciate it.

Posted 4 years ago

“My experience was stress free and the service was excellent. I dealt with Steve Brook and Steve Bagnall who were both extremely helpful, efficient and a pleasure to be dealing with. They knew my situation on needing a car ASAP and within a week it was ready to pick up it. Thanks Steve and Steve!”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Hope, Great to hear back from you and many thanks for the glowing review. We're delighted to hear how pleased you were with the service that you received from both our Steve's at Huddersfield and we will forward your kind words onto them. We would like to wish you many miles of safe and enjoyable motoring in your New Suzuki Swift Hope and thank you for choosing Colin Appleyard.

Posted 4 years ago

“From taking a test drive to actually purchasing my new car & driving away, everything was completely stress free & explained fully at every stage. All staff were extremely helpful & due to Covid, the show room felt completely safe & staff were all compliant with safety rules etc. Many thanks to Christian for all his help & advice”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Peter, Great to hear back from you and thanks very much for taking the time to send us your feedback. We're delighted to hear how pleased you were with the service that you received from Christian. Thanks again Peter, we appreciate your support and very much value your business. Enjoy your New Suzuki Ignis.

Posted 4 years ago

“Excellent standard of customer service - they set the bar so high.”

Helpful Report

(Ashton-under-Lyne) - Posted 4 years ago

Hi Paul, Thanks very much for the great feedback. We're delighted to hear that you received an excellent standard of customer service from the team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Paul for your review, we really appreciate your support.

Posted 4 years ago

“MOT service booked months in advance, arrived from Blackpool first at dealership before 0800. Even though no problems, didn t leave till nearly 1400 hrs. obliviously lost / didn t record booking ! Car not cleaned, at all either. Very poor service for a main dealer! On topof that found scrape on front left wing of my Vitara which wasn t there. Big drop in standard to previous service. Cannot recommend , would not return to Ashton u lyne branch.”

Helpful Report

Posted 4 years ago

“Great service as always from the salesman Matthew . My Husband and I both have Suzuki models . If the Celerio was still available I would definitely have bought a new one as I find Colin Appleyard excellent for sales ,aftersales and service - lovely people to deal with.”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi Tina, Thank you very much for the great review. We're very pleased to hear how satisfied you are with the service that you have received from us and we will forward your kind words on. Thanks again Tine, we really appreciate your support.

Posted 4 years ago

“My first ever purchase of a new car and it couldn't of been simpler or stress free. Thankyou Christian for all your help.”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Adam, Good to hear back from you and many thanks for taking the time to send us your feedback. We're delighted to hear how simple and stress free you found it buying your New Suzuki Swift from us and we will forward your kind words onto Christian. All the best Adam and thank you for choosing Colin Appleyard.

Posted 4 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews