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Colin Ferns Ltd Reviews

4.6 Rating 93 Reviews

91 %

of reviewers recommend Colin Ferns Ltd

Company Reviews

4.6

Based on 93 reviews


Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0208 332 7660

Email:

enquiries@colinferns.com

Location:

Rear of 65 Raleigh Road
Richmond-Upon-Thames
TW9 2DU

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Colin Ferns Ltd 5 star review on 23rd November 2023

Korian Sarafian

Colin Ferns Ltd 5 star review on 23rd November 2023

Korian Sarafian

Colin Ferns Ltd 5 star review on 23rd November 2023

Korian Sarafian

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a garage. Cars, especially older cars, need a bit of help to keep them going and Colin and his team have managed to keep mine going without charging an arm and a leg. Occasionally it takes two goes to diagnose the fault, but that's a bit like going to the doctor. Start with the most likely and work from there. Charlotte has been really good at organising and checking what I wanted done. I'm happy and my car is happy”

Posted 3 years ago

“My Mercedes has been serviced annually at Colin Ferns for some years now. They are always professional and helpful and I would highly recommend them.”

Posted 3 years ago

“Customer focused, great communication and a rare balance of cost and quality. Have never let me down in 15 years of MB ownership. Main Dealers still have a lot to learn!”

Posted 3 years ago

“Good service and will use again.”

Posted 3 years ago

“First time I met Colin I didn't have a Pagoda but once I did he steered and advised me from the get-go. My car was born in 1968 so I anticipated a few glitches and have found Colin and his staff well up to speed in terms of there specialist knowledge. Q. Where do I upload a photo?”

Posted 3 years ago

“Thoroughly professional service at every level. Colin Ferns Ltd is an outstanding specialist of the Mercedes marque and I would defer to them any work requirements in preference over any other Mercedes service centre whether main dealer or otherwise”

Posted 3 years ago

“Excellent thorough work.”

Posted 3 years ago

“Friendly team, kept me informed of repairs needed and was within my budget.”

Posted 3 years ago

“Very pleased with the service and I highly recommend to anyone”

Posted 4 years ago

“Delighted with your professional approach. Will return for my next service.”

Posted 4 years ago

“Thank you so much for your help and expertise with the work to my 107. Really pleased with everything and all your support.”

Posted 4 years ago

“Very good service throughout and kept me up to date with progress and options available. I had bought the car at auction and wanted to ensure it was entrusted to the best of specialists to identify and rectify any issues. Colin worked his magic, and the car both presents better and the ride has markedly improved, whilst also rectifying some less than sympathetic work that had been done prior to my ownership. First rate!”

Posted 5 years ago

“I already have been visiting Colin Fern for my E class. They have always exceeded my expectations. In terms of quality of service, they have been excellent. However I would really appreciate if they could have a customer waiting lounge.”

Posted 5 years ago

“Colin Ferns was able to fix the ABC issue on my SL500 which Mercedes was not able to after years of trying. This is truly great engineering organisation with 'old school' engineering insights - with reasonable pricing as well. I would recommend them without hesitation.”

Posted 5 years ago

“Colin knows everything there is to know about Mercedes. Was so glad to find someone that was able to help and find the faults in my car when no one else could.”

Posted 5 years ago

“Excellent and efficient service. Highly recommended. Thank you.”

Posted 5 years ago

“Good quick friendly service”

Posted 5 years ago

“I always trust Colin Ferns to do a good job, with charm too. In about nine years I have never had any problem. I used to think of the men in garages as potentially untrustworthy but I totally feel secure. Apologies to "men" but I think other women may understand. Margaret Jones”

Posted 5 years ago

“Good. Quick. Kept informed...”

Posted 5 years ago

“An excellent experience; so reassuring to have our car serviced by an expert Mercedes workshop who really cares and know what they are doing. It's the first time I've had the car serviced by Colin Ferns - we have always used our local Mercedes dealership - but will be using Colin going forwards!”

Posted 5 years ago

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Colin Ferns Ltd is rated 4.6 based on 93 reviews