“POOR Customer Support assistance & TWO MONTHS Delivery
So my story started on 6 nov 2019, when I made order for eyeliner and palette with 12 eyeshadows. It arrived in 4 days from USA to Germany and then got stuck there for one month. Meanwhile one of friends of mine made order the same dates and her parcel got lost as well but she was offered to be refunded or to resent the parcel right away. This was processed for her very fast. And for me no answer from Customer Support for one week and then they just sent me their policy, but I already knew from my friend that there is an issue. OK.
Then after more than 1 month they decided to resent the order and no refund allowed, and again it stuck in Germany according to the tracking. In the end today I received it and guess what, on package the indicated date is 6 NOV. And today is 21 JAN 2020!!!!!
All of my eyeshadows are without palette cause it was out of stock and no replacement allowed, separated, it's awful. How should I use it and keep it?!
I don't need your freaking voucher for palette base!!!
First time ordering and such disappointment.
VERY VERY POOR CUSTOMER SUPPORT SERVICE & not helpful at all!!!”
