“never call them to buy the insurance,they will remove all the benefits during your phone call so then your insurance will come without main benefits
my car insurance was comprehensive when i take the quote online at money supermarket when i phone them for final purchase they changed it as third party fire and theft
they making money by cheating the customers”
Hello Regitharan. Thank you for your feedback. All feedback is important to us. I have asked our complaints team to look into your concerns and contact you directly with their findings. Regards Samantha Complete Car Cover
Hello Akintunde. Thank you for your feedback it is important to us. I have asked our complaints team to look into your comments and contact you direct. Regards Samantha Complete Car Cover
Hello Abdullah. Thank you for your feedback. All feedback is important to us. I have looked into your comments and can see that our complaints team have contacted you. I trust that your issues have now been resolved. Regards Samantha Complete Car Cover.
“I worry a lot when having to re- new my insurance due to a mistake I made a few years ago. I found the person I dealt with very understanding and help full.”
“I had to constantly call and contact you regarding my insurance and documents. I was given cover I was completely unaware of and was forever back and forth asking if everything was order. The insurance company have put me through so much stress and worry about having documents completed on time. If it wasn't a text message sent it was constant emails.”
Hello Kim. Thank you for your feedback it's important to us. I have asked our complaints team to look into your comments and contact you direct. Regards Complete Car Cover.
“I am in dilemma about insurance I made payment but not received any documentation yet confirming my insurance was active, poor communication and updates”
Hello Naga. Thank you for your feedback. I'm sorry you have not been able to locate your documents, they have been sent to you via your portal. I've contacted our department manager to assist, they will contact you direct. We have also sent duplicate documents via email today for your convenience. Regards Samantha Complete Car Cover.
“You took hours to insure me
You sent me letters saying I hadn't set up a direct debit when I clearly had in the 3 hours phone call.
You was more expensive than the quote I received online
Your service reps are rude
You threatened to cancel my insure even though I sent you emails explaining that I needed to wait for my no claims proof to come through.
You set up direct debits on a set date without even checking that the customer will have sufficient funds on that day”
Hello Glen. Thank you for your feedback it is important to us. I have asked our complaints team to look into your comments and contact you direct. Regards Samantha Complete Car Cover
