“Really disappointed we didn’t get to use these at our gender reveal. Website says 1-2 days shipping for Sydney but to contact if unsure. I wanted to check if the public holiday would throw this off and if I needed to select express for my order.
Tried the live chat function on the website, no response despite leaving email. Called twice, no answer. Facebook messaged at last resort and waited hours before I just ended up ordering with express shipping assuming this would be next day shipping if standard was 2 days.
They eventually got back to me that night saying they would confirm with their courier in the morning if it would make it and refund me if not. I never heard back and haven’t received notice of my order being shipped/refunded so have assumed they will not make it in time. I get public holidays make things tricky but the customer service and communication was a miss. Not clear on what the express shipping option is.”
Hi Bec,
It's upsetting that you have chosen to leave a review just 24 hours after ordering.
Let's take a quick look at the timeline of events
Wednesday 11:50 - A facebook message was sent to us
Wednesday 15:42 - Your order was placed with us
Wednesday 17:35 - We responded to your facebook message advising it was unlikely your order would arrive, however we would check with our courier and process a refund if it could not
Thursday 10:00 - A cancellation and full refund was processed
Thursday 18:40 - You sent a facebook message
Thursday 22:26 - Your negative review was posted
Friday - Australia Day Public Holiday
Our website is abundantly clear on its despatch & delivery times. Orders are despatched the day after the order is placed. Via "Standard courier" we have outlined delivery times to major areas. "Express delivery" is exactly that - it is a courier's express service. Express service with any carrier is overnight to major cities. If you were to use Australia Post Express or TNT you would expect it to arrive the next business day provided the delivery address is in a major city. In the case of your order, delivery would occur on Monday (3 calendar days after you needed the order).
Some staff will go above and beyond to try and help our customers, often this will involve speaking directly to our morning courier and asking if they can ensure a consignment is with a delivery driver that same afternoon. While this is rare it can happen in a few areas of Sydney.
It appears that it is your assumption of an express courier being the same as a 'same day' courier is incorrect.
Your order was cancelled and refunded in full (despite our cancellation policy requiring a 5% restocking fee), you can view these details by clicking 'view my order' in your original order confirmation email.
While it is rare that some people are unable to understand our delivery page, some people may require a special explanation such as this. We will continue to revise the clarity at which this information is relayed.
“The confetti cannons were absolutely perfect and were a really fun way to announce the gender of our little one to all our friends and family. It was also a surprise hit with all the kids in attendance, who spent the rest of the night playing with the confetti! Would highly recommend this product, they were fantastic.”
“Fantastic product, quick delivery, easy to use, made the day remarkable and special, provided a great thrill and excitement for the parents to be, the smile when the gender colour was revealed was very special”
“i do wish that the directions were clearer, the arrows are super faint and its hard to identify the "top" from the "bottom" so on first try we set one off upside down :(”
“Amazing product!! Hiding the secret after friends were secretly hoping for a girl after 3 boys was the hardest thing to do. The pink confetti and smoke coming out of the cannons and the emotions around this moment is something we will all never forget!! Thankyou confettified”
“The Confetti cannon worked really well. However, there were no arrows on the packaging, even though the instructions said there would be arrows. This made it confusing as we hadn't used one before. We had to google it and discovered how to do it. Seeing plenty of arrows on the video online.
It would be 5 stars if there was clear arrows for which direction it needs to be pointed and twisted,”
Hi David,
Thank you for your feedback on this.
We will look at making the arrows clearer however all of our cannons have semi-faded white arrows indicating the direction to turn the cannon (next to the instructions) and where the confetti or holi powder is ejected (the opposite end from the instructions). You can also see these by enlarging our product photos online.
“Confettified has an great, easy arrangement for organising gender reveal products. Their service exceeded our expectations (delivered only 2 days after ordering). The confetti cannons were easy to use and absolutely contributed to a fun, memorable celebration!”
