Copart Reviews

2.4 Rating 556 Reviews
C-
Happiness Grade

Copart have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their delivery.

C-

Price - Average

58.33%
Industry Average
or full price £8096- incl del.
- Anonymous
I further explained to Copart Manager Kristie that if I would have been told the correct information about the Ram, I would not have bid on the Ram at any price, because the motor would cost more than the amount I paid for the Ram.
- Anonymous
A great scam, first of all in the beginning i couldn't believe the prices people pay for scrap cars because these cars are by no mean worth more than a few hundred pounds or Copart should offer a great compensation or pay to customers to buy these money pits but instead i've seen cars not worth even 100 pounds selling for 1500 and i could've not understand what's the point, until the third week! Same cars were repeteadly been listed on the upcoming auctions and i've realised that no one's actually buying those cars but instead Copart most probably has an AI bidder activated so it will outbid every single reasonable bid and if it doesn't sell they'll relisted on next aucton! Also i bought a car from Copart "Used-Unrecorded" with only 2 previous owners "Runs and drives" which i've overpayed than my bid was refused the owner was asking for +300 which i didn't payed because it was a customer car not insurance and with all the additional fees the price almost doubled, and for a cherry on the top when car arrived there was an grinding noise coming from the car when in gear so my first test drive easily turned into a breakdown because the gearbox broke, i've complained but as long as they've got their fees already payed they do not care and what's more the reply was "the car was driving as it was described in the listing" doesn't matter that the massive mechanical damage wasn't declared in the listing! My final conclusion to all planning to buy car from Copart AVOID IT unless you are a mechanic because for reasonable prices you could get a decent car from marketplace or auto trader but definitely not from Copart!
- Anonymous
F

Delivery - Slow

33.33%
Industry Average
96 to my credit card for delivery expenses has yet to materialize, even after a week.
- Zameika
When Asked for delivery,price quoted without mention of VAT £278-,cheaper to use others.
- Anonymous
Try to take delivery in a timely manner DOES NOT EXSIST any longer, I been buying from Copart over 30 years and it never was like this as it is now, 6 HOURS waiting for something that use to be less than a hour to pick up your purchase.
- Anonymous
C-

Refunds - Average

57.14%
Industry Average
Additionally, despite assurances, a promised refund of $203.
- Zameika
Complained ,given 10% refund £27- I do not accept considering "Major engine fault" Complaints Procedures explained.
- Anonymous
BOUGHT A CAR FROM THE LOUISVILLE LOT.WENT TO PICK IT UP AND THEY COULD NOT FIND IT.WENT BACK A WEEK LATER THEY STILL COULD NOT FIND IT.ASKED FOR REFUND AND NOW THEY WONT REFUND THE MONEY ON A CAR THEY LOST.THAT STAR SHOULD BE NEGATIVE FIVE.THIS HAS BEEN GOING ON OVER A MONTH.NO ONE WILL TAKE RESPONSIBILITY FOR ANYTHING .I HAVE BEEN PASSED AROUND LIKE A JOINT
- TIMOTHY KINGSLEY
78.57%
Industry Average
This review is for the excellent service that I received today from you customer service agent, named Deja Johnson.
- Kathy Farley
Title Clerk, Nicole Taft is so quick to respond and professional. I am always thankful for such customer service. Thank you Nicole!!
- ZESS SEYOUM
Great service! If you dont know what your doing.
- Anonymous