“I like coral even though I'm not very lucky on there lol but I don't think we should lose our loyalty points at the end of the month my loyalty to you doesn't end so why lose level if you can't afford to play one month. Like paddy power it takes longer to go through the levels but don't lose them. If you skint one month”
“It has just taken corals 2 weeks to reply to my letter of complaint and have basically stolen money from me.when allowing me to continue to bet in a promo.when theyd removed me from the v i p list.without telling me.”
“I use my coral connect card on a weekly basis. I have no problems what so ever with it or on my online account. With your connect card you get some very good deals and quite a few free bets to be fair. I've had a few different online accounts and coral to me is the best.”
“Improving the connection between the shop and online. Not other many high street bookmakers do this which makes Coral stand out. Also the best odds guaranteed on horse racing online is a reason why I bet with them.”
“Corals has got very good past few years lots of offers and bonuses and best odds gurantead on all races , the connect card works well and had plenty of bonuses”
“They offer a free connect bet every week when u bet £5 yet when u go in the shop to do this they say they've never heard of this. I went into 3 different shops and they all said the same yet when I phone up they said the shops are aware of this. Meanwhile I'm making these bets and not getting my free bets as advertised! I made a complaint and was told a manager would get back to me within 72 hours. Surprise surprise no call back... I have since phoned up 4 times to ask about why I haven't had this manager call back and they just say someone will call you. Anyway now letting ibas deal with this as corals has the worst customer service I've ever witnessed in my 20 yrs of online betting/gambling. They don't even communicate with their own staff what chance has a customer got. There's a reason why they're not as big in the UK compared Hills and Ladbrokes....”
“Do not state that address verification is required upon creating an account. Deposited money, staked my money and the £20 welcome bet, the next day was emailed saying that I could not withdraw any winnings until they have been emailed proof of who I am/where I live. I have a paperless bank account, no driving license and no utility bills in my name. More than happy to take the money but you have to jump through hoops to withdraw, which they do not clearly state that they need.
Voiced my concern with customer services and got automated responses.
Also the layout of the website and app has a lot to be desired, very cluttered and awkward to navigate.
Sticking with SkyBet from now on.”
“worst customer service I have ever received and when I asked to speak with a manager they signed out very very unprofessional stick with the known ones next time”
“Not happy, had 5 separate football bets on and didn't get offered a single cash out option, and coral customer services don't have clue and not very helpful”
“All the other online betting apps beat this app hands down. Difficult to view on a mobile, a nightmare to navigate. William Hill have a much better app. Can't upgrade my connect card as it asks for 16 digits from my card and I only have 8 on my keyring connect card. Love your shops but the online betting is way behind your competitors. Avoid if you want to stay sane.”
