“I like bet on saturday football but twice now when i have had a cash out offer and when i got to cash out all of a sudden the site goes unreachable. or selections get suspended this is a con and some kind of investigation into this company offering deals then taking them back after you put a bet on. it is has to be illegal or a fraud to do this to customers making their site crash so they dont have to honour peoples bets or cash outs.”
“I opened a connect card on shop and few months later opened online account and deposited £5 . After winning £359 they locked my account and said I will get only £5 back. The customer support said no matter either I have lost or won they gonna returned the deposited amount only. So if you had similar issue and lost stake on 2nd time account then you are allowed to get your deposit back. And one of my friend has permanently closed his online account but he opened connect card and had lost so much in coral machine so he is entitled to get all his money back.. If you had same problem with coral try to get your money back.”
“webpage is slow. App is slow. Lack of Football markets. Customer support either cannot read or are stupid as they answer a different question than the one that was asked. They also send the message in HTML Code which is basically unreadable. Players bets limited to app only which is awful most of the time to use. Players bets do not show up on bet history and can only be seen on the app. App logs you off of website and takes forever to log back in, can take over 1 minute to place a bet which is useless for inplay betting. Can take 30 mins for settles bet to appear in you balance.”
“I placed a bet on Maria sharapova to win when she was 2-0 up in the 3rd set at odds of 1/5 and she got injured but then carried on until 2-1 and then retired and as soon as she got the injury they took the cash out away and never put it back whilst the match was still playing which I think is disgusting I've bet with coral for over 3 years now and spent at least 1000 pound there in the last month. The page always seems to crash and I hate the way the odds change in play whilst your betting it's on play if you press bet now why would you care if the odds change it's fixed it's like they no your bets doin well so hold it for a minute not happy at all giving paddy power my money from now on”
“I had a win in bet on number 23 in the live casino app of £5.00 and it showed as a win in my phone. It never credited my account. Called customer services and they denied it and said I should have taken a screenshot! Everyone knows there is no time to show this and I have been mugged online. However, we all know they will get away with it! Worst experience ever! Be aware CORAL are thieves, avoid avoid avoid!”
“Repeated problems with website. Takes forever to load sometimes, and Saturday afternoons are a nightmare. Sometimes it will just log me out immediately after I have logged in, no chance to look at my bets, cash out or place a bet. The last straw today with their cash out facility not functioning at all, not updating scores, many bets not even listed, or cash out unavailable all game. I'm not happy and will be taking my business elsewhere.”
“I swear I will never bet in coral again after 15 years of using them I will not give them any more cash ,connect card down again today,website is the Pitts I have struggled 6 times today trying to put a bet on online is it a 80s website constantly freezes takes ages putting a bet in your bet slip on line and now when I go to cash out there whole website went off and kept saying unervalliabell I have never known a bookmaker like it it use to be the best but now awfully,I was in local shop other day I went in at 7 30 and man behind counter said that's the first bet since 4 30 I am joining everyone else and going to Willy hill ,username lexluther”
“They suspended my account asked me to verify who I am. Sent everything they wanted. Told me they needed more information. Told them they were not having any more. Sent them a e mail not had nothing back. Only had the account less than a week. Such a big company as well. Their attitude stinks. They treat customers like a piece of shite. Will be going else where in future. CORALS BE ASHAMED OF YOURSELF. My family use to work for them for years.”
“Won 277 pound on feature game.
First night playing, and rang them up, when money didn't go in, and dodgy f?*ks have no record.
I can ring them in 7 days to see how 28 process is getting along.
Warning! Don't use this robbing s?*t one!”
“To be honest even 1 star is more than Coral deserve. Can't get logged on quickly when needed, in-play bets are unresponsive. Don't understand the point of a gambling site that is incapable of letting you place a bet. Completely useless”
“Coral posted a French cup football fixture, twice on the same coupon; the spelling of the two teams was different on the two entries and this appeared to be a simple error on there behalf. I placed my bet 10 minutes before the kick off time, and these being cup games (anything can happen) I did not look at the form and just selected a number of teams for a daft accumulator. As it happens I ended up taking the home team on one selection and the away team on the other entry, which as I said was the same fixture advertised as two different games.
There was no way I could win this accumulator (I had both teams to win the same game!), just after kick off I realised my error and contacted Coral to void this bet and this is where Coral customer service lived up to there very poor standard of customer service.
I initially contacted them via live chat, after explaining the query (and obviously confusing the half wit at Coral) the person I was 'chatting with' just disappeared. He didn't respond to my query, my prompts for him to reply, he just ignored me. I was a little annoyed at this and decided to call them, after speaking to another Coral employee, who agreed my query was valid but unfortunately was not authorised to void my bet and would speak to another department and email me the response. 24 hours later and no email, I called again and went through the query once more. After I passed to one department after another, and spent the best part of an hour on hold, they cut me off!
I was annoyed at this, as you might expect, so I called again and asked to speak to a supervisor. I was in no mood to speak to another idiot, and was not going to explain my query yet again, I told them I was unhappy about being kept on hold and wanted to speak to his supervisor; guess what, yes he put me on hold! He came back and said the supervisor cannot leave his station and would not speak to me, fukcing unbelievable!
All of this for a lousy £3 bet, not a great deal, but it was the principal that mattered. I bet over £1000 a month and do not expect to being treated like a fool by somebody masquerading as a customer service representative.
They incorrectly advertised the one game as two different games on the same coupon and were unwilling to admit it, they treat you very badly and should be embarrassed to call themselves customer 'service'.”
“When I wrote the review I ticked the box so corals had my email and have just checked my emails and surprise surprise nothing from corals they really don't care about there customers in any shape or form I have been through lots of these reviews and it's the same thing all the time corals refusing to pay up on acash bet or refusing a cash out option when they clearly advertise a cash out option and can you believe it I went to work today and 3 people also had no cash out option shame on you corals profit before people”
“I put number 9 on Aphrodite Roulette number came up on screen won. Didn't receive winnings. Phoned customer services didn't help at all, acting like I'm lying and didn't win. Definitely came up screen that i won. I want to know if this has happened to other people. I'm pretty sure i want be alone. I spent over 20 minutes trying to get through to customer services at 9:00am, something was going on probably a high number of complaints. I wouldn't use Coral live Casino again and i advise other people not to bother.”
“Cowboys! They don't like winners! I had the audacity to get a better price quicker than their lazy traders and soon after I received an email saying that my bonuses and best odds entitlements were to be removed. They should be thankful to the punters who help to adjust their lines for them.
Now, I can't place more than 6.88 on any betting selection on their site.
Pathethic. They don't want my itty bitty stake money eating into their huge 100 million pound or so yearly profits.
Winners not Welcome! Vulture Capitalists who dont want to give anything back to the little man! Stay away- go to Sky Bet!”
“Would give zero if possible. Deposited 100 quid to then not be able to do anything with it. Account was locked.
Sent in documents as asked to then be completely locked out the account? All automated emails. Spending 40mins on hold on the phone repeatedly to be hung up on.
This really is an absolute scam and blatant theft. Do not sign up to these, it will become an absolute nightmare!”
“After many calls and numerous emailed,the staff refused over and over again to manually look at a promotion error on my account.The promo was for a £50 free bet.i spoke to agent Soren,who advised I had to email every 16+ digit bet no to the team to investigate,I then replied to asked him to send me the unqualified bets.he point blank refused!I then spoke to shift supervisor Caroline who offered a 20 free bet (which I refused)after many more requests for a senior manager call back,refused again saying issue was resolved.i called in ,spoke to a very helpful agent ,who said I could speak to a senior manager.i got shift supervisor Caroline again,who offered 30free bet which I refused.then said i could have the 50 free bet,but only this time,and I didn't qualify. So on that note I said I did not want it in bad feeling,and would prefer if she would manually check it and find the error. But she said,She did not have time for that!.unfortunately I closed my account.on the basis that not one agent or Shift supervisor Caroline had the time for a customer.The call was recorded apparently.This is the service you get with Coral.”
“Great rtw ratio and live chat great no problem withdrawing money although i wish it was quicker with bank transfers but all in all a great service.so cant understand the bad reviews about coral if you gamble prepare to loose the odd time”
