cottages.com Reviews

“ The customer service was shocking. ”

“ I've been trying to contact cottages.com for the past day without success to book an extra day for our holiday. The chat service cannot help, cannot find an email address and kept hanging on the phone for nearly an hour. In desperation I contacted the owner who said she'd send an email to them, still nothing. Our trip is just over a month away and I do want to get this sorted as it is my birthday. Lynn Bounden ”

“ Lauren in customer service was very short and cutting no consideration no compassion and simply said you have lost £1. ”

“ Atrocious customer service. Lack of empathy, toxic work culture. They’ve clearly become very arrogant with an attitude of “my way or the highway” and have lost sight that without a customer, there would be no company. They directly discriminate against protected characteristics under the equality act. I would rather sleep rough than ever book again with cottages.com I cannot recommend them, even to my worst enemy. ”

“ So, I had to tell all my guests, a party host, decor service that the property has to be cancelled. ”

“ Totally disgusting service !!! Had to cancel our booking due to personal reasons. ”

“ They don’t provide a service. ”

“ Have rented our cottage out with cottages.com for many years. Over the period there service has got worse year on year. They provide very poor support. We are unable to get any response from customer relations. Which speaks for itself. If you have a complaint they don't want to get involved. Will be cancelling our contract. ”

“ I was mislead on numerous occasions about changing dates by advisors and they have little concern regarding customer service. ”

“ Very disappointed with the service received following them cancelling my booking 24 hours before it was due to start. Would not book through them again. ”