Cowling & Wilcox Reviews

Name: Cowling & Wilcox
Rating: 1.80

1.8 Rating 10 Reviews

20 %

of reviewers recommend Cowling & Wilcox

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1.8

Based on 10 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product I bought was substandard and th excuse was it was made in China so what did I expect !!!! There are signs in the shop saying canvas sizes may vary But no signs saying that canvases might be twisted or unframable !!! I bought a 90x70 canvas Yes the sizes were slightly out but my framer made a tray frame to suit only to find the canvas had a twist and it was running 15 mm out .. my painting was to go in a gallery as I sell my work … my options were to either scrap my work or try and make a suitable frame at a further cost to myself First frame was £150 the knew frame would be £210 I had to go with this as my work does sell! Cowling and Wilcox did not care at all about their faulty frame and said they supply to students and I should not have bought it Since when has “ students” work become so undervalued !!!!! The management of this company are disgraceful!!! I have always tried to support their shop in Canterbury and buy when ever I am there !! But not any more !!!!!!! I was upset about the product and furious about their slap dash response I at least should have been compensated for or towards the second frame as a gesture of good will ….. there is no good will on this company at all!! No wonder artists are turning to Amazon and hopefully students as well .”

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Posted 2 weeks ago

“Having my trading account suddenly inaccessible after a withdrawal rejection was terrifying. I was worried about my funds. But Mrs. Mercy and her support team were incredible. They managed to resolve the problem efficiently and helped me regain access to my account and funds. Highly recommended!”

Cowling & Wilcox 1 star review on 11th July 2025

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Posted 2 months ago

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Posted 2 months ago

“Waited a month for delivery, blamed on covid. They sent an email demanding money because they’re 10% discount ‘isn’t allowed’. I politely sent an email back declining as it wasn’t my problem and I received a very rude reply. Do not use this company especially if your a student. Still waiting on delivery.”

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Posted 4 years ago

“Canvases arrived covered mould - after photographing I had to dispose of them to prevent it spreading . They promised to refund but never did - they just stopped answering my emails . Zero stars .”

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Posted 6 years ago

“Delivery is shocking! Never turned up, called them 2 weeks after order was placed and was told it went to the wrong address. Asked for a refund as needed these items only to be told that a refund can only be processed once they have found the item and retrieved it back. Appalling service!”

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Posted 6 years ago

“do not be fooled by their offer of Next day delivery. Still awaiting order!!!!”

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Posted 6 years ago

“This company is a joke: I ordered the products on 22.10.2018 (selecting next day delivery) and they did not arrive until today (30.10.2018). The lack of care and the jerkness of the workers there is incredible: they do not have the stock updated/accurate, they did not bother to let me know that one of the ordered products was out of stock (after 3 days of waiting for the parcel) I contacted them to see what was happening and I found out that one of the products was out of stock. I asked to swap the product that was not in stock and to receive the products the next day delivery (as I originally bought) the package. The answer of the one in charge of answering to calls/emails was incredible: he aim to send the parcel next day. Sir, I do not care what your aim is: when I made the payment I asked for next day delivery ... this is a commitment, not an aim... Of course the parcel didn't come with next day delivery and I still wait for the package , but ... surely this is the last time I buy them from them.”

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Posted 6 years ago

“They always have fantastic art materials at a great price.”

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Posted 7 years ago

“They have a massive amount of art supplies, much cheaper than anywhere else! If you have any problems, they have an easy messaging service where they'll normally get back to you within a few days, they are very patient and polite. A few times they haven't had the items I've wanted delivered to them in time, so they'll normally give me a call to ask if I want my items sent separately. Other than that, I've had no problems with Cowling & Wilcox, they're great!”

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Posted 7 years ago

Cowling & Wilcox is rated 1.8 based on 10 reviews