“We are very pleased with our new floor. The Creation Flooring team delivered an excellent product within a very tight timescale, communicated regularly and were very polite & courteous to our staff and customers.”
“Comms and dealing with the teams is good. We had issues with adhesion and are still having issues. The last work was completed in Feb/ March 2020 and within 4-5 week parts have flaked off again. Different teams have followed different application, some degreasing and some not.
The two crossing points which have flaked still require remedial work to ensure that adhesion is satisfactory. The rest looks good but these points are not.”
We are sorry that a failure has occurred in your floor. Following site inspection by the manufacturer, the repair was carried out in line with their specification. Whilst we appreciate this has also failed, unfortunately the refurbishment of old floors can lead to this kind of unexpected occurrence which we would always look to repair and/or make good under our comprehensive warranties. I’m pleased you agree we have remained in communication and transparent about this, and want to reassure you we will continue to look after your floor in this manner for the future.
“We had an 11,000sqft warehouse floor installed by Creation Flooring some 5 years ago. We have since had constant lifting and cracking issues with the floor. Creation have been responsible enough to rectify the issues in time however, it has taken a fair amount of 'browbeating' with the sales rep Philip (who has not been the most helpful in the after sales process) and multiple attempts to re-lay the main area. I believe we have now achieved the intended result but overall it has not been a good experience.”
It's really disappointing you left us this review. Should we encounter problems, we endeavor to fix them, even if its out of our control and product related. We have made 6 visits, countless repairs and even replaced an entire section of your floor, all at our own cost. We have spent more fixing your floor than the initial contract value - all offered as good will to you.
“B&K Systems have been working closely with Creation flooring for some time now and we have nothing but praise for them.
From the initial enquiry right the way through to the site teams. Any logistical or specification issues are ironed out right at the beginning of the process in a quick and timely manner to give the best solution possible.
The quality of work on site is impeccable and the lads working for them are a credit to Creation.”
“Creation Flooring are Very professional and know their subject matter. Excellent and practical to work with, Creation completed works to repair floors in busy and operational warehouses, with minimal disturbance and flexibility to work out of hours.”
“Creation Flooring have currently working on and have completed a number HTC Bronzing and screed repair projects for us. They have always carried them out to the the highest of standards. I would have no hesitation in recommending them.”
“Working with the Creation team, on high profile medium sized project with fast turn around was made incredibly easy, with the work ethic and great attitude from all the team. Very professional and reliable.”