Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.49

4.5 Rating 881 Reviews

90 %

of reviewers recommend Crystal Travel

4.5

Based on 881 reviews

Shipping & Delivery
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Crystal Travel:

World wide Travel website, Flights, Hotels, Holidays and Car Hire from any UK departures. We hold IATA and ATOL issued by Civil Aviation Authority.

Crystal Travel is one of the UK

Visit Website

Phone:

0207 612 0500

Email:

support@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

Write Your review

Tell us how Crystal Travel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Friendly and Very helpful. I will be coming back to Crystal Travels in the future as well”

Helpful Report

Posted 7 years ago

“The agent was very polite and well spoken. The service was of high standard and excellent details. Crystal Travel keep up the good work. Mary”

Helpful Report

Posted 7 years ago

“Excellent service from Cristy, very quick answering of phone helpline. After a credit card security block. I confirmed with my bank it was a legitimate transaction and got a callback from Cristy confirming my booking. Very friendly and professional.”

Helpful Report

Posted 7 years ago

“Made all necessary efforts to contact me when original booking went wrong, and continued to put effort into finding a satisfactory flight, which in the end went well.”

Helpful Report

Posted 7 years ago

“Mr Ricky has dedicated professional towards his customer. V highly appreciate his fast and effective efforts in confirming our family booking. Mr Ricky really deserves commendation and reward for providing us best service unparallel to ur staff in the past few years. Pir Muhammad Qasim Qureshi and family”

Helpful Report

Posted 7 years ago

“I was struggling to confirm a flight due to changing flight availability but someone from the customer services was able to find and confirm the flight for me after outlining the options”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“Got a very good service and deal for my flight at a very reasonable”

Helpful Report

Posted 7 years ago

“I spook to a guy called Philip Catter very easy to speak to and very helpful I thought to experience of booking the flight was 100%, Thank you very much, John Shorrock.”

Helpful Report

Posted 7 years ago

“Thank you Christy for booking my flight. You are so helpful and I had a great trip.”

Helpful Report

Posted 7 years ago

“Very helpful excellent customer service”

Helpful Report

Posted 7 years ago

“Lisa, the Crystal representative, was very helpful in checking and providing a good fare for the ticket booking. She dealt with the booking process very efficiently and professionaly and ensured she checked and confirmed all our details which is good, as it avoids potential issues and delays. Very pleased with the whole process. I have recommeded Crystal Travel to friends and family and will be doing so again.”

Helpful Report

Posted 7 years ago

“Lisa Smith was very helpful and polite. She was very clear in everything that she said. Excellent customer support!”

Helpful Report

Posted 7 years ago

“Christy dealt with my enquiry. I am very happy with the help I received. She did her best to meet my requirements and found me a suitable ticket with a suitable price and promptly. Many thanks”

Helpful Report

Posted 7 years ago

“Looked after a change of airline diligently”

Helpful Report

Posted 7 years ago

“On previous occasions, I have been left less than satisfied w/ Crystal Travel, which left me a bit apprehensive w/ going forward w/ my booking. HOWEVER, after engaging directly w/ Philip Cartar (of the Online Team), I believe that he was extremely invaluable in resolving an issue I had with an online reservation, and his proactive actions provided for an excellent service overall. Based on the wonderful encounter w/ Philip Cartar, I look forward to future travels via his and his team's services.”

Helpful Report

Posted 7 years ago

“Christy provided me with excellent professional customer service while booking my ticket from London Heathrow to Manila.”

Helpful Report

Posted 7 years ago

“Christy was so helpful, everything was straight forward with all the information given”

Helpful Report

Posted 7 years ago

“very helpfull, friendly and had patience to help in solving transaction problem”

Helpful Report

Posted 7 years ago

“Christy was an exceptional person helping us in all matters about our flight.”

Helpful Report

Posted 7 years ago

Crystal Travel is rated 4.5 based on 881 reviews