Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.49

4.5 Rating 881 Reviews

90 %

of reviewers recommend Crystal Travel

4.5

Based on 881 reviews

Shipping & Delivery
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Crystal Travel:

World wide Travel website, Flights, Hotels, Holidays and Car Hire from any UK departures. We hold IATA and ATOL issued by Civil Aviation Authority.

Crystal Travel is one of the UK

Visit Website

Phone:

0207 612 0500

Email:

support@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

Write Your review

Tell us how Crystal Travel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made booking holiday flight very easy and any problems were resolved quickly”

Helpful Report

Posted 7 years ago

“ease of calling customer service”

Helpful Report

Posted 7 years ago

“Good customer service”

Helpful Report

Posted 7 years ago

“Very helpful and friendly making sure I got a flight that met my requirements.”

Helpful Report

Posted 7 years ago

“Christy was excellent and very clear in her explanation of everything. Great experience and sorted out quickly.”

Helpful Report

Posted 7 years ago

“Philip was very helpful in getting my order completed over the phone. The e-ticket arrived shortly after. Great service.”

Helpful Report

Posted 7 years ago

“Christy the agent was exceptionally helpful. And I truly do mean exceptional, not just good. My original booked was declined as one of the seats on one of my connecting flights had become unavailable. At first I was very annoyed about this, however I called Crystal Travel and was put through to Christ. Christy was patient, understanding and apologetic. She then went one to find me an alternative connecting fight, departing 1 hour earlier so that too much of my trip wasn't altered. The price for this flight was still considerably more than the initial book I had tried to make, however Christy could see this and that I was not happy so liaised with her manager several times to negotiate the price down to be within my budget. Still slightly more than I had initially booked, but still an acceptable price was agreed on. Christy then took some details, proceeded to book the flights and as promised called me back promptly after the flights had been confirmed. Throughout the whole experience Christy was extremely polite and professional, someone who truly understands customer service.”

Helpful Report

Posted 7 years ago

“Excellent Customer Service. Phillip Is so calm and professional; I was stuck and confused but He managed to solve my problem by assisting me to securing my desire Flight ticket. Thank you Phillip and Thank you Crystal Travel.”

Helpful Report

Posted 7 years ago

“Excellent”

Helpful Report

Posted 7 years ago

“Great customer service from a well trained officer. Thumps up to Austin”

Helpful Report

Posted 7 years ago

“Manage to find me cheapest flight.”

Helpful Report

Posted 7 years ago

“Had a really good experience on the phone with operator Christy recently she was able to sort it my flight to New York and I am extremely happy with the result thank you so much”

Helpful Report

Posted 7 years ago

“Great service from Cristy!”

Helpful Report

Posted 7 years ago

“Quick and efficient booking and cheaper than other sites”

Helpful Report

Posted 7 years ago

“Kathy was very friendly and I am 100% recommended the crystal travel.”

Helpful Report

Posted 7 years ago

“Brilliant offers and good facilities and absolutely fantastic CustomerServices from the agent Philips, very helpful and quite professional. I recommend Crystal Travel to anyone. Love it thanks.”

Helpful Report

Posted 7 years ago

“I received very good assistance from Christy who I have had dealings with before.”

Helpful Report

Posted 7 years ago

“Advise Christy was very helpful, efficient and very professional.”

Helpful Report

Posted 7 years ago

“I had such an amazing service from Philip at crystal travels. The booking was really smooth and I absolutely loved the process. I highly recommend crystal travel”

Helpful Report

Posted 7 years ago

“Very friendly,relayable,and excellent customer service.”

Helpful Report

Posted 7 years ago

Crystal Travel is rated 4.5 based on 881 reviews