Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.49

4.5 Rating 881 Reviews

90 %

of reviewers recommend Crystal Travel

4.5

Based on 881 reviews

Shipping & Delivery
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Crystal Travel:

World wide Travel website, Flights, Hotels, Holidays and Car Hire from any UK departures. We hold IATA and ATOL issued by Civil Aviation Authority.

Crystal Travel is one of the UK

Visit Website

Phone:

0207 612 0500

Email:

support@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, fast and offers affordable prices. Thought I've already found the best deal online as it was the cheapest online. Called Crystal Travel to only inquire about the baggage allowance before I finalise my booking. But hey hoh, Alex gave me a much better deal. Very happy with the service.”

Helpful Report

Posted 10 years ago

Thank you for the review and the time taken to share your thoughts! We're truly pleased to know that our agent Alex was able to assist you regarding your bookings. We look forward to your continued services in the near future! Regards CrystalTravel.co.uk Team

Posted 10 years ago

“The agent I spoke with Mathew Parker was very good. I will score him 9 out of 10 because he answered all my questions patiently and in a professional way and very efficient. He explained every thing to me in details and gave me the necessary information that enabled me to make up my mind to go ahead with the booking. I was really impressed with his manner of approach which is knowing how to talk to customers.”

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Posted 10 years ago

“A very good service received from Mathew. Thank you”

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Posted 10 years ago

“The advisor Mathew Parker was very helpful and found the holiday that fitted our needs”

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Posted 10 years ago

“Helped me find a flight with a competitive price even at short notice (flying the next day!). I received good service from staff.”

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Posted 10 years ago

“All went very well thank you”

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Posted 10 years ago

“Very helpful”

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Posted 10 years ago

“Spoke to mathew he gave me the best service.”

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Posted 10 years ago

“Mathew has been excellent was great and helped me as much as possible”

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Posted 10 years ago

“great service, very helpful and professional Dealt with Rose and she was great. Thanks”

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Posted 10 years ago

“Booked tickets over phone in the last minute, E-tickets were issued within an hour. Rose was very helpful and processed everything quickly. Very good service.”

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Posted 10 years ago

“a very good service ,quickly sorted everything out Aby was very helpful, would recomend.”

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Posted 10 years ago

“Hi Rose, sorry for some delay in sending you this message. I wanted to convey my thanks to you for being such a customer centric individual at Crystal Travel that you are a credit to their team. I was very impressed with the way you handled my booking and took the time to look at the options available to me and I felt under no pressure to book my flight. You were very helpful. I have booked flights with other tour operators in the past, but they do not all have the same mannerism as you did. thank you for your help and I hope to speak to you again when I next book my flight with Crystal Travel :-) Kind Regards kay”

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Posted 10 years ago

“Elvis was very helpful. Great transaction. Thanks.”

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Posted 10 years ago

“I just booked a ticket to Bangkok, the service I received was great, thanks to rose, she was very helpful and polite.”

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Posted 10 years ago

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Posted 10 years ago

“We have been given very good assistance, It was very friendly and helping.”

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Posted 10 years ago

“awesome”

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Posted 10 years ago

“I RECIEVED A PERFECT CUSTOMER SERVICE TODAY FROM ROSE, I WILL DEFINEITLY COMEBACK AND I WILL ALSO RECOMMEND YOUR SERVICES TO OTHERS, THANKS”

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Posted 10 years ago

“I HAD A GOOD CUSTOMER SERVICE FROM ROSE TODAY, I WILL DEFINITELY RECOMMEND YOUR SERVICES TO OTHERS. THANKS”

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Posted 10 years ago

Crystal Travel is rated 4.5 based on 881 reviews