Cuckoo Collections Reviews

Name: Cuckoo Collections
Rating: 4.89

4.9 Rating 240 Reviews

98 %

of reviewers recommend Cuckoo Collections

Company Reviews

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Metrics

4.9

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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hello@cuckoocollections.co.uk

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Cuckoo Collections 5 star review on 17th April 2026

Anna-Blossom Tresidder

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company were swift to deal with any queries I had and answered them well. Even in the current situation the item was prompt on arrival and was reasonably swift considering the product was made to order and had to come direct from the Black Forest. The picture online only give you an idea into the detail of the carving and paintwork, once you inbox it (don’t forget to keep the box safe!) and remove the transportation security devices it truly becomes a centrepiece of the home and so many people who have either heard it cuckoo through a phone call or more recently been over to visit have had nothing but praise for it. This could be the start of an dangerous collection!!!”

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Posted 6 years ago

Thank you, Christopher!!! And it's great to hear that you got such a kick out of unboxing your clock - we know/love that feeling too! All the best to you and your family! :)

Posted 6 years ago

Thank you, Christopher!!! And it's great to hear that you got such a kick out of unboxing your clock - we know/love that feeling too! All the best to you and your family! :)

Posted 6 years ago

“Fast delivery even in lockdown”

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Posted 6 years ago

Thank you, Simon!

Posted 6 years ago

“We bought the clock for our sons birthday. We cannot praise the company enough from ordering to delivery they were excellent. The clock is beautiful and very well made .”

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Posted 6 years ago

We hope your son loves his new clock! Thank you, Lynne!

Posted 6 years ago

“We love our cuckoo clock. It arrived promptly for my husband's birthday! He is thrilled with it! It was easy to assemble and keeps accurate time and it makes us smile every time it cuckoos!!”

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Posted 6 years ago

Thank you! We love to hear that!! :D

Posted 6 years ago

“Excellent customer service, great quality.”

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Posted 6 years ago

Thank you, Angie! We try our best! We're glad you love your new clock.

Posted 6 years ago

“We purchased 2 clocks. Of course, C19 had a big impact on delivery, but we were kept well informed throughout. The actual clocks are well made and very happy with them in situ. The instructions to adjust time/cuckoo are a bit tricky. Feedback to manufacturer should be to reduce the huge quantity of polystyrene mini cubes that come as internal packing in the cardboard box. There must be better/more sustainable packaging options. Excuse sideways photos!”

Cuckoo Collections 5 star review on 11th June 2020

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Posted 6 years ago

Hello Ed, thank you so much for your patience and understanding throughout this process, especially with the delays due to the coronavirus lockdowns. Because of customers like you, who were patient with their orders, the clockmakers in Italy were able to return to their workshops with enough orders to carry them through this period and allow them to do what they love. Wishing you and your loved ones all the best during these strange times.

Posted 6 years ago

“An excellent clock which keeps accurate time and cuckoos beautifully on the hour with delightful musical selections.”

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Posted 6 years ago

Great to hear! Thank you for the feedback :-)

Posted 6 years ago

“I cannot praise the staff at Cuckoo Collections enough, wonderful timepiece, first class service, especially as it was through a difficult time with the Covid 19 pandemic, they still delivered ahead of schedule for my wife’s birthday, absolutely excellent.”

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Posted 6 years ago

You are very welcome, Stuart! Glad you liked the service, and that your wife could enjoy her birthday gift. Wishing you all the best through these strange times.

Posted 6 years ago

“I would have rated the service higher, but the clock did arrive damaged. However, the matter was swiftly put right.”

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Posted 6 years ago

Sorry to hear that, but glad we could quickly resolve the issue. Thank you for your patience.

Posted 6 years ago

“Beautifully made clock,arrived quickly,very happy”

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Posted 6 years ago

Thank you Philip!

Posted 6 years ago

“Lovely clock very easy to install. Keeps perfect time very pleased.”

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Posted 6 years ago

So happy to hear that! Thank you!

Posted 6 years ago

“Braw .everything perfect.workmanship first class. Sehr schon,danke.”

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Posted 6 years ago

Thank you Myphone, we're happy to hear that! Danke!

Posted 6 years ago

“Set up the clock after many years in its box. It want working properly but a quick email to customer service and it was solved. Very good quality product and lovely customer service”

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Posted 6 years ago

“This clock arrived today and its absolutely beautiful - in fairness the picture doesn't do it justice. Its beautifully made, had a nice sounding cuckoo and a lovely tone to the melodies. The detail on it is lovely and it looks even better when hung up in its final place. It was very well packaged and came with batteries and full instructions which were easy to understand. I'd also like to thank Cuckoo collections for outstanding customer service - all my questions were dealt with in a very timely, professional manner. It was a pleasure dealing with you and buying from you.”

Cuckoo Collections 5 star review on 14th May 2020

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Posted 6 years ago

“I bought two cuckoo clocks as gifts, they were very good quality and much appreciated by the recipients. The customer service team went beyond the call of duty in making special arrangements for the order - I'd be happy to buy from cuckoo collections again.”

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Posted 6 years ago

“Purchased as a Christmas present for the wife. Arrived on time for Christmas undamaged. Really like the clock. Well made and reflective of a traditional German cookoo clock. Really like it. There is an error in the setup instructions that could cause someone to inadvertently damage the clock namely removal of bellows securing wires. These wires were not apparent on my clock and mechanism wires could be confused with these. I used common sense and ignored the step. Very nice clock highly recommended +++”

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Posted 6 years ago

“I found Cuckoo Collections to be prompt and responsive to all my questions.”

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Posted 6 years ago

“the clock was a surprise present for my wife. she had always wanted one and I wanted to make sure it was a genuine hand made mechanical clock. it arrived in good time, very well packaged and she was delighted with it. I hadn't any previous interest or knowledge of cuckoo clocks but it is surprising how quickly it became part of the home, having a cuckoo in the house adds something that makes you smile. I should mention that it is well crafted and keeps good time.”

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Posted 6 years ago

“My wife is very pleased with her cuckoo clock which arrived well wrapped and complete with batteries,i found my customer experience to be excellent.”

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Posted 6 years ago

“A really nice clock, which stops conversations when it goes off, so it can be listened to. Delivery direct from Germany of this quality item. Delivery was quicker than expected and communications from Cuckoo Collections was top notch.”

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Posted 6 years ago

Cuckoo Collections is rated 4.9 based on 240 reviews