Name: Currys PC World Featuring Carphone Warehouse, Leicester
Rating: 3.47

“Very similar experience to a lot of these reviews I am reading. Wrong item sent to me, after hours of trying to speak to someone, finally got through and arranged collection and told that getting my actual item to me can not be done quickly. 8 days now after spending almost 2k I am still waiting. Zero help or understanding apart from 'well this is how the system works'. Yes we are in the middle of a pandemic, but they are taking peoples money quick enough, with no customer service. It sounds like this is a typical experience on a normal day, having read some older reviews. Shocking user experience.”

Helpful Report

Posted 4 years ago

“If I could give negative stars it'd be -5/5. I have never had such difficulty in trying to cancel an order, and receive a refund of an item from any retailer, ever. I spent over 4 hours over 2 days on their customer service line, contacted their Social media representatives and ultimately had to refuse delivery due to the utter incompetence of Currys PC World. I also was denied access to my online account in this time so could not raise a concern through there either. I have had to contact PayPal to resolve this now as I have no faith Currys will honour the refund on their own. They also had the gall to send me a customer satisfaction survey! Utter disgrace of a company, I will never buy from them again and will advise my family, and friends to follow suit.”

Helpful Report

Posted 4 years ago

“Dishonest liar, CurrysPCWorld has no respect for anyone and anything! It has been an absolutely speechless，disgraceful and shameful customer experience at Harlow branch. I visited the Harlow branch of CurryPCWorld Three weeks ago to look for a TV, the store staff persuaded me very hard to buy one of their 55-inch TV by offered me 100 pounds in-store voucher after the purchase, plus 200 pounds cashback by taking the TV & broadband package. I was looking to buy a TV anyway but I had my own provider with SKY already. Eventually their hard sales convinced me; I switched to Virgin with three of my original monthly rate with SKY from them. Finally I got told that in order to give me the £200 pounds cashback, they would still need to add the home phone service on my package which their system did not has the option to do it, so they advised me to sign the TV & broadband package first, come back within a week to re-add the home phone. I did what they said and returned back to the store in two days, one of the managers and staff served me but seems had no idea what I have been offer. After hours of explanation and effort to try to add the so call home phone to my package, but was failed at the end. They then advised me another solution by get the TV of the day, and back home to call up Virgin to add the home phone myself, obtain the full package prove then wait for 21 days to make the £200 pounds claim. They were also confident and promised firmly in front of me that I’d automatically grand the 100 pounds in-store voucher after 21 days of the TV purchase which I believed and did what they told me to do. I guess all of you figure out the ending now. Yes, when I came to make the claim after 21 days, it ends up the claim is ineligibly to me because I called Virgin myself but not taking the full package from them directly. I called the customer service then got transferred to the store, a lady on the phone said there was never a deal of 100 pounds in-store voucher, she never heard about that and obviously I am not entitled to anything… I am totally shock and speechless, I did whatever they told me to do but end up as it is a lie. They can make things up so easy just to talk you to buy and take that they want you to. This company and their staff has no respect to anyone and anything, but to sell you things, I wish that I could give ZERO stars, the whole customer experience is disgusting.”

Helpful Report

Posted 5 years ago

“Dishonest liar, CurrysPCWorld has no respect for anyone and anything! It has been an absolutely speechless，disgraceful and shameful customer experience at Harlow branch. I visited the Harlow branch of CurryPCWorld Three weeks ago to look for a TV, the store staff persuaded me very hard to buy one of their 55-inch TV by offered me 100 pounds in-store voucher after the purchase, plus 200 pounds cashback by taking the TV & broadband package. I was looking to buy a TV anyway but I had my own provider with SKY already. Eventually their hard sales convinced me; I switched to Virgin with three of my original monthly rate with SKY from them. Finally I got told that in order to give me the £200 pounds cashback, they would still need to add the home phone service on my package which their system did not has the option to do it, so they advised me to sign the TV & broadband package first, come back within a week to re-add the home phone. I did what they said and returned back to the store in two days, one of the managers and staff served me but seems had no idea what I have been offer. After hours of explanation and effort to try to add the so call home phone to my package, but was failed at the end. They then advised me another solution by get the TV of the day, and back home to call up Virgin to add the home phone myself, obtain the full package prove then wait for 21 days to make the £200 pounds claim. They were also confident and promised firmly in front of me that I’d automatically grand the 100 pounds in-store voucher after 21 days of the TV purchase which I believed and did what they told me to do. I guess all of you figure out the ending now. Yes, when I came to make the claim after 21 days, it ends up the claim is ineligibly to me because I called Virgin myself but not taking the full package from them directly. I called the customer service then got transferred to the store, a lady on the phone said there was never a deal of 100 pounds in-store voucher, she never heard about that and obviously I am not entitled to anything… I am totally shock and speechless, I did whatever they told me to do but end up as it is a lie. They can make things up so easy just to talk you to buy and take that they want you to. This company and their staff has no respect to anyone and anything, but to sell you things, I wish that I could give ZERO stars, the whole customer experience is disgusting.”

Helpful Report

Posted 5 years ago

“Recently purchased a TV through PC World/Curry's in October, paid for the product and was given a delivery date 18th December. Waited in all day for the delivery and at the end of the time slot received a text to state 'Delivery cancelled' no explanation given just stated it was cancelled. Tried to call the customer service department, was on hold for 20mins twice and each time just cut off! We had 8 deliveries that day as we moved house and they all arrived as promised, except PC World! It was my own fault for purchasing it through them in the first place, i used to work for Dixons (same company) 20yrs ago in their customer service department and it was shocking what they go up to, completely incapable of running a business. The manufacturers who supply them their products should stop, that's the only way they will be forced to deliver a service, if they're even capable that is. MANUFACTURERS LOOK AT THE COMPLAINTS ON THIS AND MANY SITES, DON'T CHEAPEN YOUR BRANDS BY ALLOWING THIS BUNCH OF MORONS THE CHANCE OF SELLING THEM! There are 753 companies reviewed in this category on Trust Pilot, Curry's Pc World are 746 and Pc World are 752, say no more, DO NOT USE THEM! To cap it off, still no delivery date and no promise of a refund, i believe that is theft!”

Helpful Report

Posted 6 years ago

“Absolutely horrible people who only want your money will never shop with them again....Elliot the store manager needs to learn some people skills........rubbish company who will say anything to get you to buy.....even lie about specifications of a laptop.”

Helpful Report

Posted 6 years ago

“OMG. This place is a hell hole. The staff are useless unknowledgable and only interested in upselling and sell warranties. I made a purchase and the asked for several peices of personal information. When i refused the waranty offer the person serving me got very upset and rude. At this point i asked for my account to be refunded and went argos next door. Who would have thought buying a TV was so hard.”

Helpful Report

Posted 6 years ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

Currys PC World Featuring Carphone Warehouse, Leicester Reviews