Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,702 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Questions

Metrics

4.3

Based on 3,702 reviews

Shipping & Delivery
Delivery Methods	Courier

Visit Website

Phone:

01522699933

Email:

hello@customgifts.co.uk

Location:

Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln,
lincoln
Lincolnshire
LN6 9WG

Write Your review

Tell us how Custom Gifts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Red Harry Potter cushion, unfortunately when it arrived it is a brown colour. Contacted customer services and they basically said that’s the colour it is there is nothing we can do and then they ended all communication. I would not buy this if it is to coordinate with any other Harry Potter products (bedding, curtains etc) this is not Griffindor red. Very disappointed. I have photos to show this but no option to attach.”

Helpful Report

Posted 5 years ago

Hi Natalie Please contact hello@customgifts.co.uk and use the Ref Stuart36786 and I will look into this for you straight away Thanks Stuart

Posted 5 years ago

“was very dissapointed when i recieved this leeds united towel it had a mark on the towel like some hard glue stuck to it this was a present for my brothers 60th birthday as he is a life long leeds supporter”

Helpful Report

Posted 5 years ago

“Very poor quality towel. Logo is ok with wording it’s just the towel itself has major fraying around edges , very thin and extremely poor quality. Would send it back if I could unfortunately!”

Helpful Report

Posted 5 years ago

“Material used put lines through the image. Many emails back and forth, they said picture quality was poor but it was done by a photographer so I know this was not the case. When I was putting my order in it looked a smppth satin type fabric this is not what I received. Various emails they offered me another with me paying a £10 fee not a chance I had paid for one cushion which I cannot give as a gift as I would have liked.”

Helpful Report

Posted 5 years ago

Hi Nicole I am sorry you were not happy with your order. We have offered numerous times to replace your order free of charge as a goodwill gesture. If you are not willing to take us up on this offer then there is little I can do apart from reemphasise my apologies. Please do get in touch if there is anything further we can do for you here. Many thanks, Tom

Posted 5 years ago

“Bought a face mask. Expensive, poor quality product which is only a medium size and does not fit. The company will accept no responsibility for this and were no help whatsoever in the after sales/service department. Avoid at all costs!”

Helpful Report

Posted 5 years ago

“DONT WASTE YOUR MONEY Ordered a customized dog bed the quality is poor it looks very comfortable but its awful not comfy one bit sounds like it as paper inside my dog will rip it up in minutes the name is very small which i thought would of been a lot bigger wish i didn't order it and got one from B&M.”

Helpful Report

Posted 5 years ago

“Awful customer service . Sent out faulty bed and was the last one .. was not stitched correctly . Pictures showed them how bad it was . Offered £5 goodwill . As if they had done me a favour . Jared didn’t want to admit it was made wrong ... They need to work on there service .... worst I have even experienced”

Helpful Report

Posted 5 years ago

“Three weeks ago I placed and order, wrote two emails regarding my emails and haven’t received the item or any respond. But I received this email asking me for a review. Wonder if I ever going to receive the item which was supposed to be a birthday present for my daughter. Absolute joke”

Helpful Report

Posted 5 years ago

“The colors are not very vibrant and the quality of the blanket is poor. It just not as soft as I thought it would be.”

Helpful Report

Posted 5 years ago

“Not happy at all, ordered still not received within 15 days no update at all where it was or what had happened. They answer emails fast and redone my order because apparently it was lost...... it’s now saying it’s been delivered and it hasn’t! Not happy at all”

Helpful Report

Posted 5 years ago

“Shocking materiel on this item also your customer service people are rude and basically called me a liar when I spoke to them about a flaw in the product that I received. Will never waste money buy from them again!!!”

Helpful Report

Posted 5 years ago

“My customised mug arrived smashed to pieces! I sent an email to company and 2 instant messages and have still heard nothing back. Very disappointed and won’t be ordering again”

Helpful Report

Posted 5 years ago

“Very disappointed with the fabric of the towel that I have brought for a Christmas present. I thought it would have been much better quality .”

Helpful Report

Posted 5 years ago

“Very poor quality very disappointed”

Helpful Report

Posted 5 years ago

“Wrong font used on my football waterbottle ordered . Online it would not alter one letter from lowercase to uppercase so I emailed company / got speedy reply agreeing the system had a fault however he CONFIRMED it would be uppercase . Which it was not and they won’t send me another correct version even though I offered to pay . Terrible customer service as they say I agreed the font which isn’t the case as I would have immediately cancelled & removed the item .”

Helpful Report

Posted 5 years ago

“😡 Not a product I would reorder The Towel material had pulls in it and even colour missing on design. I’m not sure about returning items as they were customised with names. Very poor quality, for price paid for the product.”

Helpful Report

Posted 6 years ago

“No iPhone XR it didn’t fit my XR”

Helpful Report

Posted 6 years ago

“Ordered on 29th Sept and still no sign of it being delivered. Have chased twice - once got a bog standard reply and so far no response to my second chase. Can’t see my ordering anything again when it’s taking this long to deliver. Can’t comment on quality of product at this point”

Helpful Report

Posted 6 years ago

“Cannot complain about custom gifts itself but of where my actual product came from. I received my order which was a mug all smashed to bits as packaging was very poor, it was just in a bag in a box. Not protection!!!! 2nd came damaged and 3rd was in one piece which was surprising as packaging was no different. Custom gift provided excellent communication and sorted all out for me very promptly.”

Helpful Report

Posted 6 years ago

“Never got my item that was meant for a birthday gift. Did get a refund but won't use again.”

Helpful Report

Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,702 reviews